Senior Sales and Operations Specialist Mobile

Cox Enterprises • South Kingstown, RI

1d • Onsite

About The Position

At Cox Communications, we’re searching for a Senior Sales and Operations Specialist to work at our retail stores. Someone who is jazzed by the notion of focusing on areas like inventory management, loss prevention, merchandising, and operational success. Perhaps keeping your eyes on supply chain management and merchandising initiatives so Cox can stay in-stock and efficient is something that’s in your wheelhouse. You might be that someone special we’re looking for. This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You’ll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager. We’ll look to you to serve as our Manager on Duty from time to time, opening/closing the store and offering up potent product knowledge and coaching to other sales reps. Our stores will need you to shine as our product knowledge and inventory expert. Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field
• Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
• 5 years’ experience in a related field

Nice To Haves

• Previous experience with store operational duties
• Experience selling Wireless/Mobile products highly preferred
• Fluency in Spanish, both written and spoken
• Leadership experience is ideal
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
• Ability to be mobile within the store to assist with troubleshooting and device activation
• Computer literacy with an aptitude for learning communication products, services, and accessories
• Ability to lift 25-50 pounds to help manage stock room inventory

Responsibilities

• Make sure our inventory is accurate by performing activities such as inventory cycle counts, stock replenishment, and store audits
• Merchandise the store in accordance to planogram and corporate guidelines
• Responsible for inventory management which includes but is not limited to store-to-store transfers, returns and receiving
• Assist with special event execution including marketing support and inventory planning
• Assess escalated wireless issues and provide solutions for technical problems and questions
• Support post-purchase onboarding, device activation, and content transfers for wireless sales
• Reach out to customers for in store pick up of online orders and return and exchange related issues
• Work directly with Supply Chain Management for order fulfillment and variance requests
• Remain current with new products and technologies by attending necessary trainings for job functions
• Assist with guiding accessory performance and sales
• Make sure our store sales and retention targets are met
• Provide ongoing coaching on to Solutions Specialists to ensure timely and actionable feedback; serves as product knowledge expert and is a resource to all store employees
• Open and Close the store as needed to serve as manager on duty when the Store Manager, Sr Sales Rep, and/or ASM is not on duty

Benefits

• A competitive wage and top-notch bonus/incentive plans
• A pro-sales culture that honors what salespeople contribute to our success
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules
• Comprehensive healthcare benefits, with multiple options for individuals and families
• Generous 401(k) retirement plans with company match
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance
• Professional development and continuing education opportunities
• Access to financial wellness/planning resources
• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED