flex Senior Revenue Program Specialist, RMAS

Marriott•Bethesda, MD

9d•Hybrid

About The Position

The Senior Revenue Program Specialist is a key member of the Revenue Management Advisory Services Operations Team, responsible for ensuring seamless execution of revenue management processes and initiatives. This role manages complex projects and system audits, provides expert support during ACRS workshops and cutovers, and serves as a resource for troubleshooting and process optimization. In addition to driving onboarding and training for new hires and interns, the position leads virtual training sessions, develops job aids and resources, and hosts recurring office hours to foster team engagement and continued learning. Acting as a champion for continuous improvement, the Senior Revenue Program Specialist plays a critical role in enhancing knowledge and workflows across the organization. In addition, the Senior Revenue Program Specialist follows all company policies and procedures; ensures uniform and personal appearances are clean and professional; maintains confidentiality of proprietary information; and protects company assets. Speak with others using clear and professional language; answers the telephone using appropriate etiquette. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees. Complies with quality assurance expectations and standards. Reads and visually verifies information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Requirements

Analytical Skills
Computer Skills
Learning
Decision-Making
Arithmetic Computation
Customer Service Orientation
Interpersonal Skills
Diversity Relations
Communication
Listening
Telephone Etiquette Skills
English Language Proficiency
Applied Reading
Integrity
Dependability
Positive Demeanor
Typing
Microsoft Office
Detail Orientation
Multi-tasking

Nice To Haves

High school diploma/G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience is required

Responsibilities

Assists Transient Revenue Managers by building and updating rate offers.
Investigates and provides solutions for OTA rate parity lose cases.
Assists in the implementation of hotel sales strategy in reservation and inventory systems.
Escalates technical questions related to the reservations and property management systems to the correct support desk in a timely manner.
Provides support to Inventory Managers by managing ServiceNow ticket assignments
Monitors the compliance with and participation in Company promotions and eCommerce channels.
Use computer systems and software packages to input, access, modify, store, or output information.
Enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
Address stakeholders’ service needs in a professional, positive way and on time.
Thanks stakeholders with genuine appreciation.
Speak to stakeholders, co-workers, and Leadership using clear, appropriate, and professional language in a timely manner.
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Comply with quality assurance expectations and standards.
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Perform other reasonable job duties as requested.