Senior Revenue Operations Analyst

Expedia Group • Chicago, IL

2d • $73,000 - $102,500

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Senior Revenue Operations Analyst - Chicago or Miami Introduction to the team Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network. Make An Impact! Are you passionate about optimizing revenue from an operations perspective? Join our dynamic, results-driven team at the forefront of contract review, and revenue and billing analysis within the global Travel Partnerships & Advertising organization. At Revenue Operations, our mission is to amplify advertising sales revenue across brands. We're looking for a proactive individual, eager to learn and contribute, with an emphasis on global collaboration, data integrity and efficiency. If this sounds like you, we want to hear from you! In this role, you will: Review advertising contracts and insertion orders to minimize business and financial risks, drive for a solution when faced with challenges, and provide support for any related documents Efficiently resolve daily requests for Display and Performance products via a shared Salesforce queue, ensuring accuracy and timeliness Collaborate with impacted teams to resolve revenue related issues to ensure business objectives are met and revenue is maximized Perform a comprehensive review of advertising campaigns for billing and revenue recognition, ensuring accuracy and timely completion Resolve issues and complete administrative tasks in Salesforce, Oracle and Adobe Sign to support financial processes and compliance requirement Provide business review and approvals in a global advertising Order Management System (OMS) Triage data and revenue recognition errors related to invoicing, working to resolve in a timely manner Be the point of contact for elaborate external contracts, responsible for the process from end-to-end, including timely submission Drive continuous improvements, define processes for new products and business challenges, and adapt/drive new methodologies for the team and organization Complete tax certification to ensure compliance with tax regulations and ensuring validation tools are kept up to date with the latest changes Complete audit requests from internal and external auditors, aligning with Lead or Senior Manager Lead small to medium size projects, and/or provide project support for additional initiatives, as needed Build, update and improve process documentation to streamline operations Mentor and onboard new team members, fostering a culture of continuous learning

Requirements

• Professional customer service skills, solutions mentality, desire to help through a positive approach and passion for the customer experience
• Developed analytical skills, detail oriented, ability to take ownership of the work assigned, proactive and deliver results timely, reliably, and correctly
• Commitment to data integrity and a proactive, problem-solving mindset
• Independently driven to learn new applications, technologies, and skills
• Ability to create basic process/framework and nurture the adoption of basic change
• Demonstrated ability to prioritize, work independently and the ability to handle multiple tasks and tight deadlines with confidence and ease
• Experience training/coaching peers in areas of moderate complexity
• This role requires a Bachelor's degree and/or 2+ years previous experience in advertising, compliance and/or financial background
• English required (and for some positions a second language)
• Experience working with MS Office applications and intermediate Excel skills required
• 2+ years working in a global, multi-cultural organization
• Basic project management skills

Nice To Haves

• Experience with Salesforce, Google Ad Manager, Order Management Systems, Tableau and Oracle strongly preferred

Responsibilities

• Review advertising contracts and insertion orders to minimize business and financial risks, drive for a solution when faced with challenges, and provide support for any related documents
• Efficiently resolve daily requests for Display and Performance products via a shared Salesforce queue, ensuring accuracy and timeliness
• Collaborate with impacted teams to resolve revenue related issues to ensure business objectives are met and revenue is maximized
• Perform a comprehensive review of advertising campaigns for billing and revenue recognition, ensuring accuracy and timely completion
• Resolve issues and complete administrative tasks in Salesforce, Oracle and Adobe Sign to support financial processes and compliance requirement
• Provide business review and approvals in a global advertising Order Management System (OMS)
• Triage data and revenue recognition errors related to invoicing, working to resolve in a timely manner
• Be the point of contact for elaborate external contracts, responsible for the process from end-to-end, including timely submission
• Drive continuous improvements, define processes for new products and business challenges, and adapt/drive new methodologies for the team and organization
• Complete tax certification to ensure compliance with tax regulations and ensuring validation tools are kept up to date with the latest changes
• Complete audit requests from internal and external auditors, aligning with Lead or Senior Manager
• Lead small to medium size projects, and/or provide project support for additional initiatives, as needed
• Build, update and improve process documentation to streamline operations
• Mentor and onboard new team members, fostering a culture of continuous learning

Benefits

• We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
• Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
• To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees