Senior Revenue & Client Operations Manager - NeuroNav

Pear VC

22h•$110,000 - $120,000•Remote

About The Position

We’re seeking a Senior Revenue & Client Operations Manager to own and optimize the systems that power NeuroNav’s full customer lifecycle — from Sales to Client Services to Finance. This high-accountability role focuses on maintaining HubSpot architecture, improving workflows, managing reporting integrity, overseeing client support operations, and ensuring revenue data reconciles cleanly with finance. At NeuroNav, operational excellence directly impacts families and individuals with developmental disabilities. When our systems work well, families move through the Self-Determination Program faster, receive clearer guidance, and gain access to services that help their loved ones live more independent, fulfilling lives. You will inherit a strong systems foundation. Your role is to optimize, strengthen, and scale it while leading targeted enhancements that improve automation, reporting, and lifecycle clarity.

Requirements

5–7+ years in revenue operations, CRM administration, or client operations
4+ years of hands-on HubSpot administration
Experience reconciling CRM data with finance systems (e.g., QuickBooks)
Experience overseeing a support or ticket-based operations team
Strong experience managing integrations and dashboards
Exceptional attention to detail and operational discipline
Clear communicator and patient trainer
Comfortable working in a fast-paced, remote environment

Responsibilities

Revenue Systems Ownership & Optimization
Own NeuroNav’s HubSpot instance across Sales, Client Services, and Support
Maintain workflows, automation, lifecycle stages, pipelines, and reporting architecture
Manage integrations (Fathom, SMS, time tracking, etc.)
Oversee Commerce Hub order forms and invoicing workflows integrated with QuickBooks
Maintain customer lifecycle documentation and diagrams
Lead scoped system enhancements (time tracking, invoicing improvements)
Build and maintain dashboards that support leadership decision-making
Revenue Integrity & Finance Reconciliation
Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks
Ensure invoicing, order forms, and subscription data are accurate
Validate reporting accuracy across dashboards
Maintain audit-ready data hygiene
Client Support Operations Management
Manage the Client Support Team (FMS requests and provider searches)
Monitor ticket volume, fulfillment rates, and turnaround times
Ensure SLAs and workflow discipline
Identify trends and operational improvements
Reporting & Executive Visibility
Maintain lifecycle, revenue, and support dashboards
Track key metrics across Sales, Client Services, and Support
Provide clear executive reporting
Ensure data integrity across systems
Training & Cross-Functional Enablement
Train teams on HubSpot workflows and operational tools
Onboard new hires into system processes
Support non-technical team members in mastering tools
Maintain documentation and process guides