Senior Return Analyst

Norwich Pharmaceuticals Inc•Morristown, NJ

5d•$75,000 - $85,000•Onsite

About The Position

The Senior Return Analyst is responsible for leading complex return processing activities including the validation and processing of product returns, and resolving customer disputes in the form of deductions, consistent with the Alvogen Return Goods Policy (i.e., short-dated and/or expired product returns) and customer contractual requirements. The Senior Return Analyst position conducts root‑cause analysis & implements process improvements, develops/maintains process documentation (SOPs), performs advanced analytics providing operational and financial decision support, and engages cross‑functional teams to optimize return policies and financial accuracy. This role serves as a subject‑matter expert in pharmaceutical returns, providing guidance to junior analysts and contributing to strategic initiatives that reduce return‑related financial exposure.

Requirements

Bachelor’s degree in Business, Finance, Supply Chain, Accounting, or a related discipline, with 3–6 years of experience in pharmaceutical returns, revenue management, or related operations.
Strong analytical, financial, and problem‑solving capabilities, including advanced Excel proficiency, SAP experience, and familiarity with data visualization tools.
Solid understanding of pharmaceutical distribution channels, wholesalers, return policies, and basic accounting principles.
Proven ability to lead initiatives, collaborate cross‑functionally, resolve issues, manage deductions, and communicate effectively with stakeholders at all levels.
Excellent interpersonal, written, and verbal communication skills, with the ability to build strong relationships and communicate diplomatically.
Demonstrated ability to multitask, work independently, mentor team members, and thrive in a fast‑paced environment with shifting priorities.
Comfortable working extensively at a computer and managing detailed operational tasks with accuracy.

Nice To Haves

Experience working with manufacturers or distributors, preferably in pharmaceuticals or consumer goods, with additional background in customer service or accounts receivable considered a plus.

Responsibilities

Oversee complex return transactions/requests, ensuring accurate review, validation, approval, and policy compliance.
Responsible for the reconciliation of customer returns and communication with key accounts to ensure financial disputes are addressed within service level expectations & contractual requirements.
Manage customer and vendor interactions, resolving concerns, reducing deductions, and maintaining data accuracy.
Lead investigations into discrepancies, product valuation errors, and unusual return patterns while ensuring accurate processing of product returns.
Analyze return data to identify trends, financial risks, root causes, and opportunities for operational improvement.
Drive process and system enhancements, including SOP updates, pricing policy adjustments, return system improvements, and the development and execution of user acceptance testing
Build and maintain KPIs, dashboards, and reporting tools to monitor return performance and support forecasting and accruals.
Produce monthly and ad hoc reporting with product and customer level insights using data from multiple systems.
Partners cross functionally with Finance, Commercial, Supply Chain, and Quality to refine policies, resolve issues, and support audits.
Mentor junior analysts and serve as the primary liaison for return related functions, providing training and guidance.

Benefits

medical and prescription drug coverage (two PPO plans and an HDHP with Health Savings Account and employer contribution)
dental
vision
flexible spending accounts
retirement savings program
long-term care coverage
paid time off (176 hours per year, prorated to hire date) inclusive of sick time
disability benefits
life insurance
a wellness program
13 company recognized paid holidays per year