Senior Retail Associate

Thuma • Los Angeles, CA

15d • $24 - $27 • Onsite

About The Position

Thuma is seeking a proactive Senior Retail Associate to join our new team in West Hollywood. Reporting directly to the Store Manager, the Senior Retail Associate will exhibit an inviting, elevated, confident, and friendly attitude whilst delivering a best-in-class customer experience as part of our West Hollywood store team.

Requirements

• This job requires the ability to work in-person at the Thuma Store in West Hollywood.
• This job requires availability to work flexible hours including weekends and holidays.
• A minimum of 2 years experience in Retail.
• A proven record in delivering excellent customer service within a similar retail environment.
• Keen attention to detail.
• A proactive and motivated individual with the ability to take initiative.
• Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
• Strong communication, collaboration and problem solving skills.

Responsibilities

• Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
• Maintain the store's visual identity within brand guidelines through merchandising and stock replenishment
• Lead by example, demonstrating deep product and brand knowledge while inspiring the team.
• Work collaboratively to achieve daily goals and contribute to the overall success of the store.
• Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
• Serve as a Thuma Brand Ambassador and Keyholder
• Build and nurture client relationships
• Support the ecommerce customer experience team by responding to customer service emails when needed.
• Step into the cafe as needed, taking orders and serving customers with care and efficiency.
• Maintain store appearance and cleanliness on a daily basis
• Support Management on back-of-house operations
• Grow to support Management in future onboarding and training
• Assist with in-store appointments for guests and trade partners, ensuring a high-touch experience.
• Other activities and functions to facilitate store success as necessary.

Benefits

• Comprehensive medical, dental + vision coverage options with generous employer contributions
• Participation in our 401k program where we will match up to 6% of your contributions
• We believe healthy, happy, relaxed people do better work
• 12 weeks of paid parental leave + company sponsored membership at One Medical
• We provide an employee discount of 40% off all Thuma products
• A complimentary product credit when you start, worth up to $2,000

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees