Senior Retail Associate

The Cannabist Company • Warren, OH

10d

About The Position

Under general supervision, the Senior Retail Associate provides guidance and education to each patient with medical marijuana needs. Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient’s specific illness and medical condition. The Senior Retail Associate may hold a state designation as the manager on duty, key holder or agent in charge.

Requirements

• Must be at least 21 years of age
• Associates or bachelor’s degree preferred
• 4 years of direct customer service experience required
• Retail experience preferred
• Experience as a key holder/lead preferred
• Experience with Point-of-Sales systems
• Understanding of and experience with Windows Operating System, Microsoft Outlook
• Full Time (Weekends required)
• Travel %: 0

Responsibilities

• Ensures all intake forms and other paperwork is properly completed and filed correctly, then enters all appropriate information in the system for future reference
• Confirms patient purchase limits prior to admission into the consultation area and informs the appropriate pharmacist of such limits
• Provide Exceptional Customer Care by promoting and maintaining positive customer relations
• Respond to calls or emails from customers requesting product, training, and general information
• Management of patient records through the use of Biotrack
• Maintenance and update of databases as needed
• Fulfillment of customer orders
• Responsible for the sales and promotion of all Columbia Care products
• Build and maintain a high level of integrity and trust for specific products

Benefits

• The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree