Senior Resort Manager

Sun Communities•Williamstown, NJ

About The Position

The Senior Resort Manager is responsible for overseeing the daily operations and long-term profitability of the resort. This leadership role serves as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction. Key responsibilities include managing administrative functions, budgeting, marketing initiatives, and property maintenance. The Senior Resort Manager also leads leasing and sales efforts for new and pre-owned homes, while fostering a positive community environment through effective resident and guest relations.

Requirements

High School Diploma or GED (Required)
6 months in Property management/resort experience, including 2 years of supervisory experience (Required)
General knowledge of property maintenance
Solid negotiation skills
Ability to thrive in a fast-paced environment
Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
Basic computer proficiency, including email, the internet, and Microsoft Office Suite
Flexibility to respond to resort needs during non-business hours
Ability to live on-site within the resort (housing provided), if applicable
Must have a valid driver's license

Nice To Haves

6 months in Previous sales and leasing experience (Preferred)

Responsibilities

Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy (Essential)
Handles resident and guest complaints in a timely and professional manner while communicating through a variety of means (Essential)
Manages the rent collection process, including collecting, posting, and depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
Handles delinquencies and approves eviction proceedings while adhering to Sun's policies (Essential)
Coordinates the timely distribution of rental increase and lease renewal notices (Essential)
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures. Reviews residency applications and approves or denies residency
Ensures compliance of policies designed to increase team member safety
Enforces resort rules and regulations
Ensures compliance with federal, state, and local agencies that regulate fair housing laws and resort operations
Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards
Monitors, codes, and approves all invoices for operating expenses and sales related costs
Consults with Regional Vice President (RVP) to determine the best course of action in the event a question or situation does not have an established guideline
Oversees and accounts for balancing of RV income nightly
Inspects and recommends purchase and renovation of used/repossessed homes
Markets models, pre-owned, and brokered homes for sale in the resort
Identifies and prepares sites for Sun Homes models
Assists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guests
Assists RVP with preparation of annual operating budget
Reviews monthly property accounting reports
Selects, supervises, and reviews contractual services with RVP's direction
Submits workers' compensation accident and incident reports on a timely basis
Maintains petty cash and activity accounts
Signs off on bank deposits and forwards report to Main Office
Prepares documents to list and sell homes
Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
Provides accurate data to assist in capital expenditure and expansion budget needs
Prepares monthly analysis and explanation of profit & loss (P&L) variances

Benefits

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation
RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty