Resort Activities Manager

Westgate Resorts • Kissimmee, FL

7h

About The Position

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. The Resort Experience Manager is responsible for planning, organizing, and directing comprehensive recreation programs and special events at the Resort, as well as by performing the following duties personally or through subordinate supervisor. As a Resort Experience Manager , you will, Leads Team Members, including hiring, training, resolving conflict, coaching, development and maintaining appropriate staffing levels for the department Create, implement, and direct activity and special event programs using "themed" concept Plan parties for owners, guests, and employee Formulate an environment, which will increase employee morale, motivation, and promote team spirit Prepare departmental budget Direct communication with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Orlando Dive, Hair Ropes etc... In order to facilitate products, programs, and services for Activities/Events Interview applicants, verify references, and hire personnel Inputs and reviews Kronos payroll system, and prepares RR & TM timecards Set policy and procedures for department Attend weekly staff meetings with department heads, supervisors & managers Perform weekly staff meetings with department and prepare reports Responsible for inputting and updating the resort information television channel Prepare supervisory reports for accidents and remain updated on emergency/safety procedures Prepare weekly schedules, and update attendance records Responsible for staffing Activities Bicycle & Boat Repairer: instructions in correct safety procedures, maintain records for bike and paddleboat repair, ability to fill out forms correctly Coordinate training for CPR and First Aid Training Responsible for accurate inventory and purchasing of sports and recreation related equipment Responsible for purchasing items needed to maintain Kids Club Maintain weekly and monthly records of all inventories purchased and distributed through the Activities/Events department Maintain records of activity inventory and prepare them in accordance with CFI and Westgate accounting departments Remain updated on all recreation and sports equipment, as well as lakes, ponds, game room and outdoor recreation facilities to meet appropriate safety standards Responsible for inputting Westgate T. V. channel for resort wide marketing of special events and important resort information Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants. Prepare, design, order, and distribute marketing material for resort, VIP, or employee activities/events Perform other tasks as assigned by the General Manager or Director of resort Operations. Requisition supplies for activities and events, or employee programs, Kids Club and Activity Center Serve as speaker/host at resort functions when called upon Purchase and pick up recreation equipment when necessary Supervises and analyzes recreational needs and resources Interprets recreation programs and their philosophy to individuals and groups through personal participation and staff assignments Cooperates with recreation and non-recreation personnel To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic . These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

• 3-5 years of relevant experience working and/or training in an activity department/program in a large resort
• Bachelor's degree from four-year college or university; or two to three years of related experience working and/or training in an activity department or program of a large resort with at least two of these years in a supervisory capacity; or equivalent combination of education and experience
• Must be able to regularly lift, pull, push and or/move up to 50 pounds
• To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic

Responsibilities

• Leads Team Members, including hiring, training, resolving conflict, coaching, development and maintaining appropriate staffing levels for the department
• Create, implement, and direct activity and special event programs using "themed" concept
• Plan parties for owners, guests, and employee
• Formulate an environment, which will increase employee morale, motivation, and promote team spirit
• Prepare departmental budget
• Direct communication with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Orlando Dive, Hair Ropes etc... In order to facilitate products, programs, and services for Activities/Events
• Interview applicants, verify references, and hire personnel
• Inputs and reviews Kronos payroll system, and prepares RR & TM timecards
• Set policy and procedures for department
• Attend weekly staff meetings with department heads, supervisors & managers
• Perform weekly staff meetings with department and prepare reports
• Responsible for inputting and updating the resort information television channel
• Prepare supervisory reports for accidents and remain updated on emergency/safety procedures
• Prepare weekly schedules, and update attendance records
• Responsible for staffing Activities Bicycle & Boat Repairer: instructions in correct safety procedures, maintain records for bike and paddleboat repair, ability to fill out forms correctly
• Coordinate training for CPR and First Aid Training
• Responsible for accurate inventory and purchasing of sports and recreation related equipment
• Responsible for purchasing items needed to maintain Kids Club
• Maintain weekly and monthly records of all inventories purchased and distributed through the Activities/Events department
• Maintain records of activity inventory and prepare them in accordance with CFI and Westgate accounting departments
• Remain updated on all recreation and sports equipment, as well as lakes, ponds, game room and outdoor recreation facilities to meet appropriate safety standards
• Responsible for inputting Westgate T. V. channel for resort wide marketing of special events and important resort information
• Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants.
• Prepare, design, order, and distribute marketing material for resort, VIP, or employee activities/events
• Perform other tasks as assigned by the General Manager or Director of resort Operations.
• Requisition supplies for activities and events, or employee programs, Kids Club and Activity Center
• Serve as speaker/host at resort functions when called upon
• Purchase and pick up recreation equipment when necessary
• Supervises and analyzes recreational needs and resources
• Interprets recreation programs and their philosophy to individuals and groups through personal participation and staff assignments
• Cooperates with recreation and non-recreation personnel

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager