Resort Activities Manager

Westgate Resorts•Kissimmee, FL

About The Position

The Resort Experience Manager is responsible for planning, organizing, and directing comprehensive recreation programs and special events at the Resort, as well as by performing the following duties personally or through subordinate supervisor. As a Resort Experience Manager, you will, Leads Team Members, including hiring, training, resolving conflict, coaching, development and maintaining appropriate staffing levels for the department Create, implement, and direct activity and special event programs using "themed" concept Plan parties for owners, guests, and employee Formulate an environment, which will increase employee morale, motivation, and promote team spirit Prepare departmental budget Direct communication with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Orlando Dive, Hair Ropes etc... In order to facilitate products, programs, and services for Activities/Events Interview applicants, verify references, and hire personnel Inputs and reviews Kronos payroll system, and prepares RR & TM timecards Set policy and procedures for department Attend weekly staff meetings with department heads, supervisors & managers Perform weekly staff meetings with department and prepare reports Responsible for inputting and updating the resort information television channel Prepare supervisory reports for accidents and remain updated on emergency/safety procedures Prepare weekly schedules, and update attendance records •Responsible for staffing Activities Bicycle & Boat Repairer: instructions in correct safety procedures, maintain records for bike and paddleboat repair, ability to fill out forms correctly Coordinate training for CPR and First Aid Training Responsible for accurate inventory and purchasing of sports and recreation related equipment Responsible for purchasing items needed to maintain Kids Club Maintain weekly and monthly records of all inventories purchased and distributed through the Activities/Events department Maintain records of activity inventory and prepare them in accordance with CFI and Westgate accounting departments Remain updated on all recreation and sports equipment, as well as lakes, ponds, game room and outdoor recreation facilities to meet appropriate safety standards Responsible for inputting Westgate T. V. channel for resort wide marketing of special events and important resort information Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants. Prepare, design, order, and distribute marketing material for resort, VIP, or employee activities/events Perform other tasks as assigned by the General Manager or Director of resort Operations. Requisition supplies for activities and events, or employee programs, Kids Club and Activity Center Serve as speaker/host at resort functions when called upon Purchase and pick up recreation equipment when necessary Supervises and analyzes recreational needs and resources Interprets recreation programs and their philosophy to individuals and groups through personal participation and staff assignments Cooperates with recreation and non-recreation personnel To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

3-5 years of relevant experience working and/or training in an activity department/program in a large resort
Bachelor's degree from four-year college or university; or two to three years of related experience working and/or training in an activity department or program of a large resort with at least two of these years in a supervisory capacity; or equivalent combination of education and experience
Must be able to regularly lift, pull, push and or/move up to 50 pounds

Responsibilities

Leads Team Members, including hiring, training, resolving conflict, coaching, development and maintaining appropriate staffing levels for the department
Create, implement, and direct activity and special event programs using "themed" concept
Plan parties for owners, guests, and employee
Formulate an environment, which will increase employee morale, motivation, and promote team spirit
Prepare departmental budget
Direct communication with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Orlando Dive, Hair Ropes etc... In order to facilitate products, programs, and services for Activities/Events
Interview applicants, verify references, and hire personnel
Inputs and reviews Kronos payroll system, and prepares RR & TM timecards
Set policy and procedures for department
Attend weekly staff meetings with department heads, supervisors & managers
Perform weekly staff meetings with department and prepare reports
Responsible for inputting and updating the resort information television channel
Prepare supervisory reports for accidents and remain updated on emergency/safety procedures
Prepare weekly schedules, and update attendance records
Responsible for staffing
Activities Bicycle & Boat Repairer: instructions in correct safety procedures, maintain records for bike and paddleboat repair, ability to fill out forms correctly
Coordinate training for CPR and First Aid Training
Responsible for accurate inventory and purchasing of sports and recreation related equipment
Responsible for purchasing items needed to maintain Kids Club
Maintain weekly and monthly records of all inventories purchased and distributed through the Activities/Events department
Maintain records of activity inventory and prepare them in accordance with CFI and Westgate accounting departments
Remain updated on all recreation and sports equipment, as well as lakes, ponds, game room and outdoor recreation facilities to meet appropriate safety standards
Responsible for inputting Westgate T. V. channel for resort wide marketing of special events and important resort information
Responsible for canceling or shutting down various equipment and activities/events when weather or other conditions pose a safety hazard to participants.
Prepare, design, order, and distribute marketing material for resort, VIP, or employee activities/events
Perform other tasks as assigned by the General Manager or Director of resort Operations.
Requisition supplies for activities and events, or employee programs, Kids Club and Activity Center
Serve as speaker/host at resort functions when called upon
Purchase and pick up recreation equipment when necessary
Supervises and analyzes recreational needs and resources
Interprets recreation programs and their philosophy to individuals and groups through personal participation and staff assignments
Cooperates with recreation and non-recreation personnel

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs