Senior Resident Services Coordinator

East Bay Asian Local Development Corporation • Oakland, CA

3d • $58,000 - $69,000 • Onsite

About The Position

The Senior Resident Services Coordinator will be based at the historic California Hotel, a landmark affordable housing community that includes Permanent Supportive Housing (PSH) units. This full-time leadership role supports residents with housing stability, food security, and community connection while partnering with onsite case managers, the County of Alameda, and the Alameda County Community Food Bank. The ideal candidate will bring compassion and grace, maintain clear boundaries and professional judgment, and understand the unique dynamics of PSH and Oakland’s diverse communities. This position requires demonstrated experience working with formerly homeless individuals, people with mental health challenges, and other vulnerable populations, ensuring residents are treated with dignity and respect while maintaining healthy boundaries. The SRSC will act as a bridge between EBALDC residents, Property Management, and third-party service providers, providing direct resident support, building community engagement, coordinating services, and fostering collaborative partnerships that strengthen housing stability and build a resilient community for all residents. The role involves providing direct support to residents around housing stability, public benefits, employment readiness, and budgeting, partnering with case managers and service providers, coordinating food security programs, building resident leadership, and collaborating with Property Management to support residents at risk of losing housing.

Requirements

• Languages Required: English (speaking, reading & writing)
• Experience working with individuals with histories of homelessness, trauma, and behavioral health challenges (PSH & Vulnerable Populations Expertise).
• Deep understanding of Oakland’s cultural, social, and historical context (Cultural Humility & Community Knowledge).
• Skilled in building and sustaining partnerships with agencies and service providers (Partnership & Collaboration).
• Ability to de-escalate crises using trauma-informed practices (Crisis Response & Conflict Resolution).
• Experience guiding junior staff and resident leaders (Leadership & Mentorship).
• Strong documentation, data entry, and reporting skills (Organizational & Reporting Skills).
• Minimum of 4–6 years of experience in social services, with at least 2 years working in PSH or with similar populations.
• Bachelor’s degree in social work, psychology, public health, or related field (equivalent experience considered).
• Experience partnering with external agencies and service providers.
• Strong written and oral communication skills.
• Proficiency with Microsoft Office and database management systems.
• CPR/First Aid certification (training provided if not current).
• Ability to pass DOJ and other required background checks.

Nice To Haves

• Bilingual ability in Spanish, Cantonese or other languages is highly desirable.

Responsibilities

• Provide individualized support with housing stability, public benefits, employment readiness, and budgeting.
• Respond to resident concerns, including mediation, crisis intervention, and conflict resolution.
• Partner with onsite case managers and external service providers to ensure wraparound support for residents.
• Use trauma-informed approaches in responding to behavioral health needs, including de-escalation and mental health crisis intervention.
• Support residents experiencing food insecurity by coordinating food bank programs and connecting to nutritional supports.
• Develop inclusive resident engagement strategies through one-on-one outreach, meetings, and events.
• Facilitate resident community activities that strengthen relationships, reduce isolation, and promote mutual support.
• Connect residents with civic engagement and leadership opportunities, including EBALDC’s Resident Leadership Council.
• Mentor emerging resident leaders and support their development as advocates for community change.
• Maintain strong collaboration with Property Management to support residents at risk of eviction or experiencing safety issues.
• Conduct monthly meetings with Property Management to assess resident needs, review referrals, and discuss community concerns.
• Maintain documentation of meetings.
• Plan and coordinate property-wide resident meetings, community-building activities, and service-related events.
• Develop partnerships with local organizations to enhance resident services, education, and community-building opportunities.
• Work closely with Property Management to assist residents at risk of eviction, offering support, intervention strategies, linkages and referrals to community-based services.
• Build and sustain partnerships with local organizations (mental health providers, workforce programs, advocacy groups) to expand resident support networks.
• Track resident outcomes using EBALDC data systems, ensuring accurate case notes and reports.
• Support funding proposals and grant reporting with program data, success stories, and resident feedback.
• Maintain up-to-date records of resident interactions and service referrals.
• Maintain accurate documentation of services, progress notes, and referrals while ensuring compliance with HIPAA and organizational standards.
• Ensure compliance with data tracking requirements and confidentiality standards.
• Prepare and submit required reports and participate in quality assurance initiatives.
• Assist in evaluating program effectiveness and recommend improvements.
• In collaboration with Resident Services Manager, develop and implement annual logic model for assigned properties.
• Report incidents such as child, dependent adult, and elder abuse in accordance with state law

Benefits

• Competitive salary and benefits package
• Ongoing training and professional development
• A supportive, diverse, and inclusive workplace
• The chance to make a real difference in the lives of Oakland residents
• EBALDC pays up to 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees.
• Eligibility for the federal Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees