Senior Residence Case Manager - Full Time

YMCA of Central New York•Syracuse, NY

12h•$25 - $26

About The Position

This position supports the mission and work of the Y, a leading nonprofit, charitable organization. Under the direction of the Residence Director, the Residence Case Manager (RCM) will provide individual case management to help residents transition into self-sufficiency and independent living. The RCM will work 1-on-1 with residents to develop specific housing goal plans and provide mentoring in accomplishment of personal objectives. The RCM assures the well-being for each participant in line with YMCA of the USA guidelines and association policies in accordance with their training.

Requirements

Bachelor's Degree in Social Work, Human Services or related field- required. Masters Degree in Social Work, Human Services, or related field- preferred. In certain cases, significant relevant experience may be substituted.
Previous case management or related experience working directly with the homeless population or other vulnerable populations facing similar challenges. Experience with clients who Identify as men with multiple diagnoses- preferred.
CASAC certification- preferred.
Experience with HMIS (Homeless Management Information System) - preferred
Excellent communication skills and technologically proficient.
Experience with motivational interviewing and person centered planning- preferred.
Valid driver's license, and reliable transportation, as some travel may be required.
Ability to work a flexible schedule, if needed.
Bi-lingual in Spanish- preferred.
Must complete annual safety, combating sexual-harassment, and child abuse prevention trainings assigned by human resources prior to direct service.
Must have current CPR and First Aid
Must complete all trainings and achieve proficiency in Homeless Management Information System (HMIS).

Nice To Haves

Masters Degree in Social Work, Human Services, or related field
Experience with clients who Identify as men with multiple diagnoses
CASAC certification
Experience with HMIS (Homeless Management Information System)
Experience with motivational interviewing and person centered planning
Bi-lingual in Spanish

Responsibilities

Models the YMCA core values of caring, honesty, respect, and responsibility.
Develops and maintains positive relationships with individuals and groups at all levels of the organization; supporting members connect with each other and the YMCA.
Maintains physical presence, always remains alert while on duty.
Follows all Residence procedures and guidelines including those pertaining to health and safety, sessions, forms, reports, and staff expectations.
Knows, follows, and enforces all YMCA policies, rules, regulations, procedures, and staff expectations, including those for the prevention of child abuse.
Ambassador of all YMCA programs with a focus on department offerings and member engagement.
Performs equipment checks and ensures appropriate equipment is available as needed. Clean and store equipment per branch procedures.
Attends all mandatory meetings and trainings.
Provides additional resources on the branch level to assist in community engagement efforts.
Review all referrals to the Residence Department and conduct intake interviews for potential residents.
Work with the RCS to review resident information and assess the residents’ current service plan.
Make service recommendations to enhance the residents’ goal plan and quality of life.
Conduct 1-on-1 sessions with current residents to provide access to support and treatment programs.
Maintains proper individual file documentation and case notes, and prepares required reports as directed. Responsible for management of case notes assignments to all department personnel.
Provide ongoing support, guidance, and direction which will enhance a congregate residence environment that promotes individual success.
Assist in determining if the YMCA is an appropriate housing option for each potential resident and ensure continuous support is in place for lasting results.
Obtain necessary records from hospitals, outpatient providers, vocational, housing, HMIS, and other service areas pertaining to individual clients; make referrals of clients to necessary outside services.
Assist residents in obtaining permanent housing, employment, mental health, and other means of stability; provide follow up services.
Act as Agency Administrator for HMIS database, including oversight of data entry and attendance in HMIS related meetings and conferences.
Maintain professionalism and positive representation of the program at all times.
Act as vital and contributing member of the Y management team; participate in the Manager-on-duty (MOD) on-call rotation.
Is willing to step up, even if outside of the position description, to contribute to the overall success of the YMCA.