Senior Research Analyst, Channel Performance

Ipsos • Chicago, IL

1d • $65,000 - $72,000 • Hybrid

About The Position

The Senior Research Analyst will be an integral part of the Mystery Shopping team specializing in Mystery Shop Data for the Retail Mobile division.

Requirements

• Have a background with quantitative and/or qualitative research methodologies
• Have experience with questionnaire design, sampling approaches, and tabulation planning
• Completed Bachelor’s Degree in related field
• 1-2 years of market research experience; customer experience research an asset
• Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
• Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
• Data savvy with a strong attention to detail and accuracy
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
• Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
• Thrives within a team environment
• Excellent written & verbal communication skills with well-developed interpersonal and presentation skills

Nice To Haves

• Basic knowledge of SPSS and/or other quantitative reporting tools
• Prior experience using Sassie or any other related mystery shopping platforms a plus

Responsibilities

• Focus on executional excellence with increased independence
• Support multiple projects and gradually builds increased responsibility and independence
• Understand the project lifecycle and manages projects from client approval to deliverables with project lead oversight
• Collaborate with internal partners and project lead in project execution
• Manage project timelines
• Work with senior team members to understand the business needs of the client and translate them into an appropriate research design
• Support multiple projects/priorities and work towards resolving problems that arise
• Write shopper questionnaires and quizzes
• Test survey materials and data portal updates
• Work closely with colleagues in our field and tech teams on all aspects of research execution
• Accept responsibility for the accuracy, thoroughness, quality, and timeliness of client deliverables
• As role progresses there may be opportunities to serve as the day-to-day lead on small projects
• Participate in mentorship of new Analysts and Interns. This may include shadowing on projects and providing guidance on tasks throughout the project lifecycle
• Manage internal project partners with increased independence, in order to help keep the project/tasks on schedule and within scope
• Participate in initiatives that support our service line (i.e. growth/new product/employee training & engagement).

Benefits

• At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees