Senior Representative, Customer Contact Center
About The Position
Your responsibilities will include Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines Manage multiple tasks and computer systems Work between 8:00 am-6:00 pm EST Monday through Friday Ability to provide in-home work space free from noise, distractions, etc. Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens
Requirements
- High School Diploma or GED
- 2+ years of customer contact center experience (virtual or in-person)
- Experience working in a virtual/remote environment
- Excellent verbal and written communication skills
- Demonstrated achievements with personal KPIs
- Experience in SAP ECC
- Ability to provide in-home work space free from noise, distractions, etc.
Nice To Haves
- Bachelor's Degree
- Previous roles within Consumer Experience Department
Responsibilities
- Processing customer requests
- Resolving inquiries or issues within a timely manner
- Focusing on the customer experience
- Following team guidelines
- Manage multiple tasks and computer systems
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
