Contact Center Representative
About The Position
Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all. Our people fuel our impact. Team members come for the purpose and stay for the supportive culture and strong, community-focused teams. Build a career that goes beyond a job—it changes lives. About This Role: Customer Service & Communication: Provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments. Scheduling & Patient Access: Schedules appointments, manages pre-registration, verifies insurance, and utilizes tools such as panel lists and discharge notifications to support patient access and continuity of care. Documentation & Reporting: Accurately records patient interactions and outreach in the EHR, and prepares reports as required. Clinical Support & Protocol Compliance: Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.
Requirements
- Completion of an approved Medical Assistant program.
- Minimum of 1 year of direct patient care or clinical support experience required.
- Strong understanding of medical terminology, appointment scheduling protocols, and electronic health records (EHR) systems.
Nice To Haves
- Prior experience in a healthcare contact center, outpatient clinic, or similar setting preferred.
Responsibilities
- Provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments.
- Schedules appointments, manages pre-registration, verifies insurance, and utilizes tools such as panel lists and discharge notifications to support patient access and continuity of care.
- Accurately records patient interactions and outreach in the EHR, and prepares reports as required.
- Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.
Benefits
- Generous Time Off: 15 days of paid time off with an option to cash out unused day
- Holidays: 10 paid holidays and an additional day off for your birthday.
- Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
- Retirement Planning: 403(b) with 2% employer contribution up to 4% match
- Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
- Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
- Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
