Senior Representative-Client Immigration II

Who we are: BAL•Boston, MA

About The Position

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond. You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome. A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you! In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match. OVERVIEW: Under the direction of the Client Relationships Manager (CRM), the senior SCIR is responsible for the day-to-day coverage of BAL’s outsourcing services to support our clients’ immigration programs. As a senior member of the team, the SCSR will need to build relationships cross-functionally to ensure effective collaboration with junior team members, client teams, legal teams, and other firm-wide resources. Assisting the CRM to ensure harmonization between all junior outsourcing team members servicing various accounts. The SCIR may support a single client or a portfolio of clients.

Requirements

Ability to function well in a fast-paced, dynamic environment.
Sensitivity to confidential information.
Ability to manage priorities and workflow, while keeping manager in the loop.
Proficiency with Microsoft Office Suite, specifically – Word, Excel, and PowerPoint.
Acute attention to detail.
Strong communication skills, both written and verbal.
Ability to deal effectively with a variety of individuals at all organizational levels.
Creative, flexible, and innovative team player.
Senior professionals with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure.
May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.

Responsibilities

Monitor various internal or external inboxes and provide timely and accurate responses, obtaining input from client contacts, legal team contacts, and other BAL resources, as needed.
Anticipate and provide timeline expectations to employees, managers and other key internal stakeholder.
Answer and/or triage general inquiries from client Talent Acquisition (TA) or Global Mobility (GM) teams.
Provide or facilitate client HRIS data confirmations.
Support and provide input towards continuous improvement and standardization processes.
Maintain and track new hire pipeline and onboarding protocols.
Attend general client meetings, sessions, and/or trainings as needed and provide after call summary with action items to legal team/CRM, as applicable.
Assist in the development and execution of client communications, while working with client and legal teams.
Triage inbox escalations and facilitate next steps with appropriate stakeholders.
Manage requests and post required client notices, conducting a monthly clean up as needed.
Partner with client teams to support multi-step wage related protocols.
Creation and maintenance of internal templates and standard operating procedure (SOP) documents.
Collaborate with client on large case initiation requests while utilizing internal resources to ensure a successful and efficient process.
Assist with ad-hoc reporting requests.
Maintain functional understanding and train new team members on client internal programs and tools.
Perform regular data integrity audits, while assisting CRM in coordinating updates as applicable.
Facilitate coordination of Cobalt© access requests, as they appear in the inbox.
Provides initial and ongoing training to junior account members.
Subject Matter Expert (SME) for respective account(s) duties/tasks.
May create process documentation for new processes and assist with new account building.
Provides regular account feedback to promote efficiency and effective account coverage.