Senior Rental Representative

Penske•Harrisburg, PA

4h•Onsite

About The Position

A Penske Senior Rental Representative is a confident individual with customer service orientation, strong interpersonal and telephone skills. This role involves front-line contact with prospects, managing a large fleet of vehicles, matching vehicle demand with availability, coordinating customer accounts, and ensuring complete customer satisfaction in a fast-paced environment. The position is located at the Penske facility at 801 Katie Court in Harrisburg, PA. Penske Truck Leasing/Transportation Solutions is a premier global transportation provider, headquartered in Reading, PA, delivering essential and innovative transportation, logistics, and technology services. The company and its associates are dedicated to excellence and customer success.

Requirements

confident individual with customer service orientation
strong interpersonal and telephone skills

Responsibilities

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, or for purchase or rental.
Recommend and provide advice on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Keep records of transactions, and of the number of customers entering an establishment.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Inspect and adjust rental items to meet needs of customer.
Explain rental fees, policies and procedures.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
Other projects and tasks as assigned by supervisor