Senior Renewal Manager | Housing

EliseAI • New York, NY

7d • $150,000 - $200,000 • Onsite

About The Position

EliseAI is looking for a Senior Renewals Manager who will own the customer renewal motion end-to-end: forecasting, negotiation, process design, and expansion discovery. Your work will directly lock in multi-year revenue and surface new ARR that would otherwise be left on the table.

Requirements

• 5+ years of relevant experience in a client-facing, quota carrying role (renewals, account management, sales, customer success) ideally in a SaaS company
• Demonstrated experience in consistently meeting and exceeding quotas
• Experience in managing complex renewal processes (multi-threading, ROI analysis, etc.) is a plus
• Effective communicator with strong interpersonal and collaboration skills
• Bonus: Experience working in real estate or prop tech
• Willingness to work in person at our office at least 4 days a week

Responsibilities

• Partner directly with C-level, VP, and director-level stakeholders to drive renewals from initial outreach through negotiation to close
• Manage a high-volume book of business, consistently exceeding retention and multi-year renewal targets while identifying upsell and cross-sell opportunities
• Collaborate cross-functionally with Sales, Customer Success, Finance, and Legal to secure on-time renewals, preserve contract value, and unlock growth
• Maintain a forward-looking 90-day forecast of gross renewal rate, net revenue retention, and risk exposure to provide leadership with real-time pipeline visibility
• Serve as the voice of the customer to product teams, influencing roadmap decisions with feedback on new features and unmet needs
• Work with GTM Strategy to refine and scale the renewal motion—developing repeatable email cadences, talk tracks, and reporting dashboards tailored to varying deal complexities

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees