Senior Relationship Manager, Supplier Performance Management

CVS Health • Woonsocket, RI

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Relationship Manager, Supplier Performance Management is a senior individual contributor responsible for leading the development and delivery of actionable supplier performance insights through the Enterprise Supplier Performance Review (ESPR) program. The role operates with a high degree of autonomy and judgment, translating complex qualitative and quantitative feedback into business relevant intelligence that informs supplier strategy, performance improvement, and sourcing decisions across CVS Health. This position partners closely with senior internal stakeholders and supplier executives, regularly representing ESPR insights in vendor business reviews and other strategic forums. It is not a traditional analytics role; success requires vendor management, sourcing or category management experience, strong business judgment, and the ability to influence decisions through insight and narrative rather than authority.

Requirements

• 7+ years of experience in sourcing, category management, vendor management, supplier performance management, or a related discipline.
• Advanced data interpretation and business storytelling
• Strong sourcing and supplier management acumen
• Executive presence and influencing skills
• Supplier performance, risk, ESG, and compliance literacy
• Effective communication across senior internal and external audiences

Nice To Haves

• Experience engaging suppliers in formal performance reviews
• Prior experience as a sourcing or category manager with strong analytical credibility
• Experience in regulated or compliance driven environments
• Familiarity with supplier performance platforms or third party analytics providers

Responsibilities

• Strategic Insight Development and Delivery Serve as the primary owner of ESPR derived insights, intelligence, and reporting delivered to business owners and supplier stakeholders for a set of categories.
• Interpret and synthesize ESPR feedback alongside performance trends, risk indicators, contract context, and compliance considerations to produce actionable, real world insights.
• Develop executive level narratives and materials that clearly articulate implications, risks, opportunities, and recommended actions.
• Evolve ESPR outputs from descriptive scorecards to forward looking intelligence that supports proactive decision making.
• Stakeholder and Supplier Influence Lead ESPR driven discussions in vendor business reviews and performance reviews, engaging supplier leadership with data backed perspectives.
• Partner with category leaders and functional stakeholders to ensure insights are understood, credible, and applied in decision making.
• Challenge assumptions and established viewpoints, internally and externally, using sound analysis and business context.
• Support supplier action plans and improvement initiatives informed by ESPR findings.
• Program Growth, Enablement, and Governance Contribute to the expansion and maturation of the ESPR program, including increased supplier participation and stakeholder adoption.
• Partner with cross functional teams to demonstrate ESPR value and embed insights into sourcing and supplier management processes.
• Support the ongoing refinement of ESPR methodologies, benchmarks, and reporting standards.
• Participate in ESPR governance, planning, performance tracking, and stakeholder communications, ensuring alignment with regulatory, compliance, and risk requirements.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees