Senior Relationship Manager, HR Services

AstraZeneca•Gaithersburg, MD

49d•Hybrid

About The Position

Its an exciting time to join the GBS HR services team as a Senior Relationship Manager. This a high-impact role at the heart of our HR ecosystem. As a Senior Relationship Manager, HR services, you will be the on-the-ground face of HR services for our US site—Building relationships to ensure you are trusted by senior leaders, employees, and line managers alike. You’ll own the complex, non-standard, and country-specific HR queries that can’t be managed offshore, acting as the single point of contact for our stakeholders and senior managers. You’ll be the go to expert, connecting offshore delivery teams with local needs to ensure seamless, compliant, and best-in-class service. You will serve as the US representative and collaborate as a core team member alongside the Relationship Managers in the UK and Sweden.

Requirements

US HR expertise with a track record in complex case management and stakeholder engagement.
Executive presence and strong communication skills—comfortable advising senior leaders and managing escalations.
Operational excellence mindset—skilled at driving process improvements, connecting teams, and delivering measurable results.
Data fluency—confident working with service metrics, SLAs, and dashboards to inform decisions and action plans.
Global collaboration—experience working across onshore/offshore models and influencing outcomes without direct authority.
Bachelor's degree is required
Minimum of 2-5 years relevant experience in Human Resources (HR) Services
Experience/comfort in working with and managing senior stakeholders across the business
Fluent English
Rigorous and analytical thinking
Experience with Workday, ServiceNow, PowerBI, and emerging HR digital/automation tools
Independent and collaborate worker
Developed commercial and analytical skills
Professional HR qualification

Nice To Haves

Post Graduate HR Qualification

Responsibilities

Be the go-to expert: Serve as the single point of contact for complex, country-specific HR inquiries, providing clear guidance and swift resolution.
Lead stakeholder partnerships: Build strong, proactive relationships with HRDs, HRLT, and COE Leads. Keep leaders engaged, aligned with the HR services agenda, and informed on critical issues and the latest metrics.
Bridge global and local delivery: Translate local business needs into actions for offshore service teams, ensuring consistency, speed, and quality.
Influence outcomes: Shape decisions and elevate service through data, insights, and a strong understanding of US HR operations and compliance.
Elevate the employee experience: Champion proactive solutions that reduce friction, improve service reliability, and strengthen trust.