Senior Relationship Banker

Northeast Bank•Brunswick, ME

59d

About The Position

Responsible for identifying sales and cross-sell opportunities through a consultative approach; opens consumer and business deposit accounts to increase in-market deposit growth and identifies and recommends opportunities for residential and small-business loan referrals to appropriate internal partners. Completes maintenance on various account types and provides a full-service experience to all customers including transactional support services at the teller line, as needed. Accountable for achieving individual sales and service goals and contributing to the overall success of the Banking Center customer growth and retention goals, and operational excellence.

Requirements

High School Diploma or equivalent
5-7 years of experience in retail banking sales and service preferred.
Thoroughness and strict attention to detail.
Excellent mathematical skills.
Competence with computers and other office machinery.
Proficient alpha/numeric data entry skills.
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and co-workers.
Self-motivated with a demonstrated aptitude and desire for sales and service success.
Passion for helping people achieve their financial goals.
Proven success developing high-value / long-term customer relationships.
Strong sense of ethics and commitment to privacy of customer information. Ability to work in a fast-paced environment and under pressure as needed.
Ability to make sound decisions, which may include on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank s exposure to loss or fraud and the ability to think through and rationalize decisions.
Have perspective - capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to the Bank needs, customer and employee goodwill, and the public image.

Responsibilities

Sales and Service
Maintains a high level of knowledge and good understanding of the Bank s products and services.
Cultivates positive customer relationships, provides exceptional customer service, and builds a strong rapport to identify needs and offer advice and appropriate financial solutions that will help customers achieve their financial goals.
Utilizes a consultative selling approach and proactively researches customer profiles to support customers in achievement of financial goals. Acquires, grows, and retains customer relationships by recommending products and services.
Takes ownership of the full customer experience, rotating between the sale and service platform and the teller line as needed, and accompanies the customer through their entire visit to the Banking Center.
Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new and current customer relationships, introducing new and existing customers to the Bank s products and services and addressing customer questions.
Responds promptly and accurately to routine customer inquiries, resolves issues as necessary, and follows-up on details to ensure customer satisfaction. Handles all customer requests of problems in a professional, efficient, and timely manner.
Proactively generates small-business loan referrals.
Utilizes internal business partners to strengthen existing customer relationships and target new prospects.
Engages in outbound business development activity, and customer calling campaigns, to generate qualified leads.
As required, assists customers in accessing safety deposit boxes.
Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
Contributes to the fulfillment of Banking Center sales and service goals.
Answers and assists incoming callers with questions and requests; routes callers appropriately.
As needed, sorts and distributes work from other Bank offices, processes mail and overnight depository transactions.
When Banking Center staffing warrants, processes retail and commercial financial transactions, including deposits, withdrawals, transfers, loan payments, and cashing checks.
Records all transactions promptly, accurately, and in compliance with established Bank policies and procedures.
Maintains an adequate cash drawer at all times, and in accordance with Bank policy; this includes buying and selling currency from the vault as necessary.
Balances cash drawer in accordance with Bank policy and procedures, including periodic batching of cashed checks.
Assists in ordering, receiving, verifying, and distributing cash.
As directed, balances and replenishes cash in the ATM.
Will be responsible for opening and/or closing the Banking Center.
Meets expectations for attendance and punctuality.
Participates in other activities as directed and serves as a back-up in the absence of the Banking Center Manager on delegated tasks.
Complies with all applicable federal, state, and local laws and regulations, and Northeast Bank policies and procedures.
Successfully pass technical and regulatory examinations required by the Company.
Teamwork and Collaboration
Supports teamwork and a positive working environment in order to achieve team goals with a willingness to provide coaching and feedback to peer Banking Center team members in the areas of professional development, customer service and sales by encouraging/recognizing individual team member successes.
Collaborates with colleagues to handle routine and unexpected situations to ensure outstanding customer experience.
Community Development
Proactively participates in community activities to improve understanding of market needs, assist the Bank in meeting its CRA Community Development goals, and identify business development opportunities.
Participates in Bank sponsored community events