Senior Recovery Analyst, Financial Products

Adyen • Chicago, IL

2d • $85,000 - $110,000 • Hybrid

About The Position

As a Senior Recovery Analyst based in Chicago, you will be a core member of the Credit Risk team, responsible for managing collections across a growing suite of financial products, including cash advances, capital, charge cards, overdrafts, and hardware financing. You’ll take ownership of merchant accounts that fall into arrears, working directly with customers to resolve repayment issues while maintaining compliance with regulatory requirements. This is a cross-functional role that involves close collaboration with Risk, Finance, Legal, and Product teams to ensure an efficient, fair, and scalable collections strategy.

Requirements

• You have 3+ years of experience in collections or financial operations, within a fintech, lender, or payments platform;
• You’re experienced with a variety of financial products, such as working capital loans, overdrafts, charge cards, or asset financing;
• You’re a strong communicator who can manage difficult conversations with empathy and professionalism;
• You’re highly organized, detail-oriented, and able to manage a portfolio of cases while ensuring timely follow-ups;
• You understand the importance of regulatory and compliance requirements in the collections process, and can apply them effectively in day-to-day work;
• You collaborate well across teams and are comfortable working with Risk, Legal, Product, and Finance;
• You have a problem-solving mindset and are always looking to improve processes, automate where possible, and increase efficiency;
• Minimum of 3 years experience in collections, financial operations, or account recovery, ideally within lending, banking, fintech, or payments.
• Proven ability to manage a portfolio of overdue accounts, including working capital loans, overdrafts, charge cards, and hardware financing.
• Experience handling sensitive merchant situations with professionalism and tact, while ensuring contractual obligations are met
• Strong understanding of repayment behavior, recovery strategies, and legal considerations around default and breach
• Comfortable working with internal stakeholders such as Risk, Legal, Product, and Finance to resolve complex cases
• Experience with collections tools, CRM systems and basic reporting tools
• Results-driven and goal-oriented: focused on achieving repayment outcomes while maintaining positive merchant relationships
• Able to balance empathy and firmness in challenging conversations
• Comfortable in a scaling environment, helping to define processes and build for automation
• Analytical and organized: can track multiple accounts and follow-ups at once without losing detail
• Adaptable to changing priorities, product types, and risk levels
• Collaborative team player: low ego, high accountability
• Clear, professional communicator, both written and verbal
• Able to explain complex terms (e.g. breach of contract, repayment obligations) in a way that merchants understand
• Confident handling difficult conversations and resolving disputes constructively
• Comfortable engaging with both internal stakeholders and external merchants, sometimes in escalated situations
• Able to prioritize across multiple accounts and deadlines, knowing when to escalate
• Detail-oriented with strong follow-through on repayment timelines and documentation
• Brings a proactive, continuous-improvement mindset to internal processes and workflows
• Comfortable contributing to small projects or tooling improvements to help scale collections operations

Nice To Haves

• Familiarity with regulatory frameworks in the US related to lending or collections is preferred
• Familiarity with relevant compliance and regulatory frameworks (e.g. collections and servicing regulations in the US) is preferred but not required

Responsibilities

• Engage directly with merchants in arrears via email and phone to resolve missed payments, explain contractual obligations, and guide them through resolution paths;
• Monitor portfolio performance, track delinquency rates, and maintain accurate logs of merchant communications and case status;
• Identify breaches of agreement (e.g. licensing issues, unauthorized business activity) and work with Legal and Credit Risk teams on next steps;
• Coordinate with internal teams on repayment plans, escalations, and recoveries, ensuring a consistent and compliant approach;
• Contribute to the design and refinement of collections tooling, automation, and workflows, supporting a scalable operation;
• Ensure all recovery activities are conducted in accordance with applicable regulatory, legal, and compliance requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees