Senior Receptionist - Mizuho Americas

Compass Group•New York, NY

1d•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. The Senior Receptionist delivers a high level of hospitality to all clients, guests, vendors, and employees. This role ensures a welcoming, professional reception experience while supporting daily operations and maintaining awareness of client needs and business activity.

Requirements

High school diploma with 2+ years of hospitality or customer service experience in a hotel or corporate environment

Nice To Haves

Strong organizational and multitasking skills
Proficiency with office technology and computer systems
Ability to remain calm and effective in high-pressure situations
Strong client service skills with a focus on exceeding expectations
Reliable, punctual, detail-oriented, and able to maintain confidentiality

Responsibilities

Support the Reception Services Manager to ensure a positive and memorable guest experience
Greet all guests promptly, making eye contact within 10 feet and using standard greetings
Maintain a friendly, professional, and approachable presence at all times
Serve as a resource for wayfinding, hospitality services, and general inquiries
Assist with check-in, register guests in the security system, and escort them to destinations
Coordinate conference room bookings based on client needs
Review and memorize VIP profiles; recognize and welcome VIPs to service standards
Maintain awareness of daily business activity and communicate updates with the team
Share relevant information with colleagues during guest interactions and escorts
Provide operational support as needed, including lunch coverage and callouts
Support onboarding and training of new associates and complete required checklists
Participate in cross-training across reception functions
Build relationships with employees and repeat guests to enhance their experience
Follow Standard Operating Procedures and maintain service standards
Escalate issues to the Reception Services Manager as needed
Understand and execute emergency procedures, including fire protocols
Maintain required hospitality appearance standards
Demonstrate knowledge of the building, local area, transportation, and restaurants
Stand and walk frequently throughout shifts; lift and carry up to 30 lbs
Perform additional duties as assigned