Senior Quality Specialist (Premium Audit)

Travelers • Hartford, AR

1d

About The Position

At Travelers, the Operations Quality Assurance (QA) groups are responsible for ensuring that a high-level of customer experience is being provided to our external customers and internal business partners. As a Sr Quality Assurance Specialist, you will be responsible for assessing interactions and/or transactions of other internal employee groups to ensure that the predetermined quality standards are being met. As you expand your technical skills and business knowledge, you will have the opportunity to grow your career at Travelers.

Requirements

• High school diploma or equivalent.
• One year of insurance, operations, or related experience.

Nice To Haves

• Two years of Premium Audit, and Business Insurance experience
• Ability to work on high-volume tasks simultaneously to ensure their timely, accurate, and high-quality completion.
• Attention to detail, with a focus on producing quality, error-free work.
• Written and verbal communication skills with the ability to collaborate across business areas.

Responsibilities

• Perform quality reviews for supported business area(s), adhering to Quality program guidelines and audit standards, to ensure accuracy.
• Assist in the onboarding and training of less experienced team members.
• Participate in quality assurance meetings and discussions.
• Provide recommendations to improve quality assurance processes, including, but not limited to, program attributes.
• Build and maintain knowledge and understanding of products, forms, coverages, workflows, and quality assurance processes for primary business area(s) supported.
• Embrace change management efforts.
• Perform other responsibilities as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees