Senior Quality Assurance Engineer

Miratech • Yakima, WA

31d • Remote

About The Position

We are looking for a Senior Quality Assurance Engineer who will join the team remotely. The project includes transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. The primary focus lies on the CommState Migration Project. As a part of this migration initiative, all QA team members are responsible for conducting comprehensive validations of End-to-End Call Flows.

Requirements

• 5+ Years of experience in QA in Contact Center Domain
• 1+ years of supervisory experience is a plus.
• Functional QE experience within the CCS Domain, such as Genesys call routing, IVR call flows, WWE, CTI custom softphone applications, and reporting.
• Knowledge of log verification tools such as Splunk and other Genesys tools such as GA/GAX, and Pulse. Rally / Agile central for Agile deliveries.
• Automation – Strong experience using the Cyara tool is mandatory (+2 years of experience).
• Experience working in an Agile environment.

Nice To Haves

• Digital experience with Chat, Chatbot, Email, SMS
• Genesys cloud experience is nice to have but not mandatory.

Responsibilities

• Write, create, maintain, and execute manual and automated test cases in contact center applications.
• Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology.
• Effectively plan, and define test strategy/test cases, provide QA estimates, provide test management, and test reporting.
• Perform manual/automated testing and log detailed defects in Rally.
• Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or end-to-end testing efforts.
• Collaborates with the project teams to understand architecture and business requirements to devise the performance test strategy and test plan.
• Work closely with the product owner and scrum master to determine acceptance criteria for testing.
• Understand the technical details of the product and assist the development team in troubleshooting issues.
• Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions.
• Communicating with the other QA Lead, Dev Leads, and Technical Managers on the activities of the project work through e-mail, written and verbal.
• Provide training and mentorship on performance and load testing to other team members.
• Design and develop scalable, flexible, and cross-platform performance test frameworks.
• Maintain test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness using innovative performance test practices and automation tools and close collaboration with development and business.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees