Senior Quality Assurance Analyst
About The Position
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. Weâre also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldâwe are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc. Our Mission Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale. Role Summary: Seeking a highly experienced QA professional who can operate comfortably across traditional QA, AI systems, and telecom integrations. This role is responsible for driving quality initiatives across AI driven telephony workflows, mentoring QA team members, and partnering closely with Product and Engineering to ensure reliable, compliant, and scalable software releases.
Requirements
- Advanced expertise in manual testing methodologies and test case design for complex systems
- Strong experience testing APIs, webhooks, and third party integrations
- Solid understanding of telephony concepts such as call flows, call routing, IVR behavior, and voicemail
- Experience validating AI or ML assisted features, including non deterministic outputs and regression risks
- Ability to assess transcription accuracy, conversational intent recognition, and AI response quality
- Experience testing event driven architectures and downstream data delivery
- Familiarity with compliance driven workflows, auditability, and data traceability
- Strong analytical and problem solving skills with attention to detail
- Excellent written and verbal communication skills, including clear defect documentation
- Ability to influence development teams and advocate effectively for quality initiatives
Responsibilities
- Lead quality efforts for complex features including AI powered call routing, inbound and outbound calling, and third party telephony integrations
- Design and execute comprehensive test strategies covering end-to-end workflows, integrations, and event driven systems
- Validate inbound call capture, recording, transcription, summarization, and downstream event notifications
- Test phone registration workflows, including business registration, A2P compliance, and SHAKEN/STIR related processesEnsure accuracy and reliability of AI generated conversations, call summaries, and data capture across varied scenarios
- Validate management applications used to configure call flows, routing logic, permissions, and reporting
- Identify edge cases related to dropped calls, transcription errors, AI confidence thresholds, and third party provider failures
- Contribute to and maintain QA documentation, standards, and the organizational knowledge base
- Partner with Product and Engineering to influence requirements, design decisions, and release readiness
- Drive continuous improvement by identifying gaps in processes, tooling, and test coverage
Benefits
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House (onsite employees)
- Top-of-the-line company swag
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
