Senior Qualitative Research Manager & Moderator

Stagwell Global•Culver City, CA

12d•$90,000 - $100,000•Hybrid

About The Position

We are seeking a strategic and experienced Senior Qualitative Research Manager to join our Devices & Services team. This role offers the opportunity to immerse yourself in an ongoing research program for one of the world’s most influential social media platforms, directly shaping how millions of users engage with and experience the product every day. You’ll lead qualitative research end to end—from designing studies and moderating sessions to synthesizing insights and delivering impactful reports. Through this work, you’ll help our client deeply understand user experiences and behaviors, providing actionable insights that guide how they optimize the platform’s design, features, and content to create more engaging, and user-centered experiences.

Requirements

We’d love for you to have 4+ years of hands-on experience designing and conducting a range of qualitative methodologies and studies.
Ideally looking for a B.A./B.S. degree in areas such as Psychology, Anthropology, Information Science, UX Design, Computer Science, or a related field.
Skilled in leading engaging user sessions that uncover meaningful insights.
Familiarity with understanding user behaviors and conducting UX research.
Able to write screeners, manage recruitment, and craft thoughtful discussion guides.
Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct manner. You have great verbal communication skills as well and are highly skilled at presenting to groups and sharing your point of view.
Expert at working with data to identify trends and insights, including both structured (i.e. data and hard numbers) and unstructured (i.e. interviews and qualitative) data. Advanced data visualization skills using tools such as Excel, PowerPoint, Google Docs and Slides.
An enthusiasm for research, data driven approaches, and strategic thinking . You enjoy staying up to date on social media trends, user behaviors, and platform design.
Proven experience nurturing and building relationships with clients, understanding their goals and ensuring we deliver on those and confidently providing strategic guidance to them.
You can mentor and inspire junior team members.
Internally-motivated who continuously strives to get things done well, regardless of challenges encountered.
Successfully manages time and multiple competing priorities to ensure deadlines are always met. Staying organized is a must for managing projects!
Errors don’t get past you and you are always focused on ensuring high levels of quality control and reporting.
Team player who is able to work collaboratively and harmoniously within a team and across teams. You will roll up your sleeves to help get the job done and no task is beneath you. You welcome feedback because you have a zest for learning and growing.

Responsibilities

Oversee qualitative UX studies from research design through reporting, including writing screeners, crafting discussion guides, managing logistics, moderating sessions and synthesizing results.
Lead in-person and remote research leveraging diverse qualitative methods such as interviews, diary studies, usability testing, focus groups, concept evaluations, journey mapping and more.
Moderate research sessions that foster open, engaging dialogue that uncovers authentic user perspectives to inform product and design decisions.
Distill complex research findings into strategic insights that guide our client in optimizing design, features, and content to deliver a seamless, user-centric experience.
Manage multiple concurrent projects with efficiency and precision, ensuring all deliverables meet the highest standards of quality.
Serve as a trusted thought partner to our client, offering strategic guidance and proactive solutions to evolving research needs.
Provide mentorship and direction to junior team members, offering feedback, guidance, and opportunities for growth.
Collaborate with senior team members and provide oversight to junior team members in coordinating logistics with internal and external operations teams (programming, fieldwork, facilities, data processing), and partnering with these teams to drive projects forward on stringent timelines.

Benefits

Flexible/Remote work with optional usage of our great offices in Culver City and New York
Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s
Medical, Dental, and Vision Insurance Plans
401K with company match
12 weeks paid Parental Leave
Regular performance evaluations with opportunities for promotions and merit increases
Educational and training reimbursement plan and other training and professional development opportunities
Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more)
Resources available for mental health, inclusive care and family building
NRGratitude – our company-wide employee recognition program
Regular team/company events and activities including annual summer and holiday parties
Pet friendly headquarters and pet insurance options