Senior Public Tour Operations Coordinator

Boeing • Mukilteo, WA

12d • Onsite

About The Position

Boeing Brand Experiences (BBE) is seeking a Senior Public Tour Operations Coordinator to support the growing tour and experiences portfolio at Boeing Future of Flight (BFoF). This is a full-time position which requires work on weekends, evenings and holidays, and is based on-site at the Mukilteo, WA facility. As a world-renowned public facility and one of Puget Sound’s most popular tourist attractions, Boeing Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. Experiences also include private events and public programs featuring Boeing themed concepts. Operations Coordinator is a shared function where individual Coordinators own specific work assignments that support development and daily delivery of high-quality brand experiences throughout the onsite BFoF visitor journey. With guidance from the BFoF leadership team, this role executes and implements approved policies and procedures, oversees daily operations for all onsite experiences, and assists with the development of new programs. The optimal candidate for this position is detail-oriented and proactive, demonstrates sound judgment and business acumen, collaborates well, is an enthusiastic and inspirational team leader, and creates a culture of hospitality within a fast-paced environment.

Requirements

• 3+ years of experience in a role which required strong customer service and communication skills, problem-solving skills, ability to handle difficult situations, and a deeper understanding of services and policies
• 3+ years of experience multi-tasking and working in a team environment
• Ability to work on weekends and holidays regularly
• Must be able to work in standing or walking positions for up to six (6) hours per shift including stairs.
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use radio with earpiece, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
• This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

• Experience in a formal or informal leadership role
• Experience with technology related to ticketing or POS (point of sale) systems
• Experience with Microsoft office tools including Excel, Word, Teams and PowerPoint
• Experience with written business communication skills
• Proven reliability, punctuality and regular attendance

Responsibilities

• Brand Ambassador: Role model outstanding visitor engagement skills and Boeing content expertise, demonstrating deep understanding of Boeing Brand objectives and values. Professionally represent Boeing Brand Experiences and BFoF leadership attributes.
• Tour and Experience Operations: Produce exceptional experiences by supervising operations that may include public tour, theater, gallery and interactives. Ensure timed experiences operate on schedule and reflect high quality Boeing brand presentation standards while prioritizing safety. Support facility rental program and special event activities as required.
• Lead on Duty Rotation: Act as rotational Lead on Duty (LOD) to guide daily facility operational excellence and lead emergency response. Proactively address operational obstacles and work collaboratively with internal and external partners to create appropriate solutions.
• Training and Recruitment: Oversee operations training with standardized training tools. Provide coaching and team development training. Lead interview and audition processes for talent recruitment.
• Sales and Service: Administer ticketing system and lead onsite sales and service processes to optimize revenue and engagement. Monitor and report on business KPIs. Actively support customer service channels and partners. Evaluate visitor satisfaction and observe and report on experience and procedural standards for continuous product and process improvement.
• Schedule and Resource Planning: Provide timely and accurate team schedules to reflect optimal labor utilization. Forecast labor and operational resource needs based on operating plan. Communicate with onsite business partners to ensure cohesive operations and business support.
• Process Improvement: Enhance policies and processes related to tours, team, or facility operations through effective project management and documentation creation and maintenance.
• Other duties as assigned.

Benefits

• At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees