Senior Public Records and International Travel Analyst (CSUN Employees only)

California State University, Northridge•Northridge, CA

8h•$7,500 - $8,167•Hybrid

About The Position

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Senior Public Records and International Travel Analyst reports to the Associate Vice President for Budget & Strategic Business Operations. The incumbent manages the institution’s public records request function in compliance with the California Public Records Act and leads international travel management and traveler support. The role requires advanced independent judgment to interpret legal frameworks, assess institutional and safety risks, and responds to sensitive or emergent situations. The incumbent serves as the primary point of contact for travelers abroad during emergencies and advises leadership on matters with potential legal, reputational, or safety impact. Public Records Administration Serves as the primary coordinator for public records requests, managing the full lifecycle including intake, tracking, evaluation, coordination, response, and closure. Corresponds with requesters to clarify and refine requests, defines the scope of searches, and ensures accurate interpretation of records sought. Analyzes requests to identify responsive records and coordinates with campus units and record holders to locate, collect, and organize materials. Evaluates complex or ambiguous requests and exercises independent judgment in interpreting legal and regulatory requirements to determine disclosure, redaction, and compliance. Works with requesters and stakeholders to develop solutions that balance the public’s right to access records with privacy rights and confidentiality requirements. Develops and maintains effective working relationships across the institution, including collaboration with Cabinet-level leadership on sensitive or high-impact requests. Manages requests related to labor relations, grievances, and collective bargaining matters, coordinating as needed with Human Resources, legal counsel, and other appropriate units. Identifies requests with potential legal, policy, or operational implications and escalates to legal counsel or executive leadership as appropriate. Ensures compliance with statutory timelines, documentation standards, and institutional policies governing public records. International Travel Management & Traveler Care Oversees institutional processes for international travel review, risk assessment, and approval. Evaluates travel risk using multiple sources, including U.S. State Department advisories, global intelligence, and emerging events, and apply independent judgment to inform approval decisions. Provides pre-departure guidance and risk briefings to travelers, with particular focus on student populations. Monitors global events and identify incidents that may affect institutional travelers. Serves as the primary institutional contact for travelers abroad in emergency situations. Initiates outreach to travelers during adverse events to confirm safety and assess needs. Coordinates emergency response actions, including evacuation or repatriation, in partnership with the institution’s travel insurance and global assistance provider, including activation of in-country response teams. Liaises with risk management, public safety, insurance providers, and external partners to support travelers and response efforts. Identifies situations requiring escalation and promptly alerts executive leadership of significant incidents requiring immediate awareness or action. Develops and maintains protocols, communication plans, and training related to international travel safety and crisis response. Performs other duties as assigned. NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/609bsxhrrzaaubjqyyf4xjilz3e0kerq

Requirements

Minimum five years of progressively responsible experience in higher education, government, or another regulated environment, with demonstrated knowledge of CSUN policies, procedures, and administrative structure.
Demonstrated experience exercising a high level of independent judgment in interpreting and applying laws, regulations, and policies in complex or sensitive situations.
Experience working with or directly supporting senior or executive-level leadership, including handling confidential and high-impact matters.
Strong knowledge of public records laws, FERPA, and related legal and regulatory compliance requirements.
Demonstrated ability to interpret and apply complex legal and regulatory frameworks, and translate requirements into clear guidance and action.
Proven record of exercising sound, independent judgment in high-stakes, sensitive, and ambiguous situations, including managing and coordinating effective responses to complex or crisis events.
Exceptional written and verbal communication skills, with the ability to prepare clear, concise, and well-reasoned communications for senior and executive leadership.
Demonstrated ability to handle highly sensitive and confidential information with a high level of discretion and professionalism.
Strong organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and operate effectively in a fast-paced environment.
Demonstrated ability to collaborate across divisions and provide analysis, guidance, and recommendations to senior leadership, including Cabinet-level stakeholders.

Nice To Haves

Bachelor’s degree in public administration, law, policy, international affairs, or a related field.
Advanced degree (e.g., JD, MPA, or related field).
Direct experience with public records laws and FERPA compliance.
Experience supporting international programs, travel safety, emergency response, or similarly complex operational areas.
Demonstrated experience in one or more of the following areas: public records administration, compliance, legal analysis, risk management, international programs, or a closely related function.

Responsibilities

Serves as the primary coordinator for public records requests, managing the full lifecycle including intake, tracking, evaluation, coordination, response, and closure.
Corresponds with requesters to clarify and refine requests, defines the scope of searches, and ensures accurate interpretation of records sought.
Analyzes requests to identify responsive records and coordinates with campus units and record holders to locate, collect, and organize materials.
Evaluates complex or ambiguous requests and exercises independent judgment in interpreting legal and regulatory requirements to determine disclosure, redaction, and compliance.
Works with requesters and stakeholders to develop solutions that balance the public’s right to access records with privacy rights and confidentiality requirements.
Develops and maintains effective working relationships across the institution, including collaboration with Cabinet-level leadership on sensitive or high-impact requests.
Manages requests related to labor relations, grievances, and collective bargaining matters, coordinating as needed with Human Resources, legal counsel, and other appropriate units.
Identifies requests with potential legal, policy, or operational implications and escalates to legal counsel or executive leadership as appropriate.
Ensures compliance with statutory timelines, documentation standards, and institutional policies governing public records.
Oversees institutional processes for international travel review, risk assessment, and approval.
Evaluates travel risk using multiple sources, including U.S. State Department advisories, global intelligence, and emerging events, and apply independent judgment to inform approval decisions.
Provides pre-departure guidance and risk briefings to travelers, with particular focus on student populations.
Monitors global events and identify incidents that may affect institutional travelers.
Serves as the primary institutional contact for travelers abroad in emergency situations.
Initiates outreach to travelers during adverse events to confirm safety and assess needs.
Coordinates emergency response actions, including evacuation or repatriation, in partnership with the institution’s travel insurance and global assistance provider, including activation of in-country response teams.
Liaises with risk management, public safety, insurance providers, and external partners to support travelers and response efforts.
Identifies situations requiring escalation and promptly alerts executive leadership of significant incidents requiring immediate awareness or action.
Develops and maintains protocols, communication plans, and training related to international travel safety and crisis response.
Performs other duties as assigned.