Senior Public Information Manager

Basis Partners • Colorado Springs, CO

7d • $95,000 - $130,000

About The Position

Basis Partners’ Senior Public Information Manager is an experienced public involvement professional who plays a critical role in the successful delivery of public agency infrastructure projects, with a strong emphasis on transportation. This role is responsible for planning, coordinating, and implementing public information and engagement efforts that support project delivery, protect client and firm reputation, and foster trust with stakeholders and the traveling public.

The Senior Public Information Manager serves as a trusted advisor to project teams and clients by translating complex technical, project planning, and construction-related information into clear, timely, and accessible communication. This role works closely with project managers, project engineers, contractors, and agency communications staff to proactively manage public-facing risk throughout infrastructure project planning and construction.

By modeling Basis Partners’ values and delivering consistent, professional public information services, the Senior Public Information Manager contributes directly to client satisfaction, project success, and the continued growth of Basis’ public involvement and engagement service line.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Requirements

• Knowledge of Basis Partners’ mission, values, and how we serve our clients and fellow team members.
• Public agency project development and delivery processes.
• Transportation and infrastructure construction environments.
• CDOT and local agency public information requirements, including Section 626.
• Public involvement best practices across planning and construction phases.
• Strong verbal and written communication skills
• Translating technical and construction-related information into accessible public messaging.
• Interacting effectively with agency staff, contractors, inspectors, project teams, stakeholders, and the public.
• Exercising sound judgment in public-facing and high-visibility situations.
• Ability to work under pressure, respond quickly to emergencies, and maintain professionalism in high-stress situations.
• Identifying potential communication risks and proactively addressing them.
• Escalating issues appropriately and in a timely manner.
• Managing multiple concurrent projects and deadlines.
• Maintaining accurate documentation and records.
• Following established processes while adapting to project-specific needs.
• Establishing and strengthening trust with clients, stakeholders, and project partners.
• Collaborating effectively across disciplines and organizations.
• Quickly understanding new projects, agency requirements, and construction activities.
• Adapting to changing project conditions and priorities.
• Continuously advancing professional knowledge and skills.
• Bachelor’s degree in communications, public relations, journalism, marketing, or a related field.
• Minimum 10 years’ of professional experience in public information, public involvement, or communications.
• Frequent travel to project sites, client offices, and meeting locations.
• May include early morning, evening, overnight, or weekend availability based on project needs.
• Work is performed in a blend of office, remote, and project site environments. Project site visits may involve exposure to varying weather conditions, traffic, noise, dust, and other construction-related hazards.

Nice To Haves

• Experience supporting public agency infrastructure projects, with transportation experience strongly preferred.
• State and/or local agency infrastructure project experience required.

Responsibilities

• Serve as Public Information Manager (PIM/PPIM) on public agency infrastructure projects, including state and local agency projects with an emphasis on transportation.
• Leading creation and implementation of Stakeholder Engagement and Communications Plans/Strategies and executing related outreach.
• Develop, implement, and maintain project-specific Public Information Plans (PIPs) in accordance with agency requirements.
• Lead stakeholder outreach including one-on-one or group meetings, and public open houses/meetings. This includes working closely with the project team and client to develop and distribute content, such as display boards and graphics, social media posts, notices to residents and businesses, enewsletters, etc.
• Engaging and informing stakeholders, communities, and residents on project planning and construction impacts
• Establish and manage project Public Information Offices (virtual or physical), including project hotlines, email inboxes, and inquiry tracking systems.
• Ensure public information services meet or exceed applicable CDOT Section 626 requirements, and/or other local agency specifications.
• Participate in preconstruction conferences, project first conferences, weekly project meetings, field visits, and stakeholder meetings as required.
• Coordinate closely with project managers, project engineers, construction managers, contractors, and agency staff to understand and communicate construction phasing, lane closures, traffic impacts, and schedule changes.
• Prepare and distribute weekly traffic advisories, project updates, and construction notifications.
• Input and verify accuracy of public-facing information across agency systems and project websites (e.g., COtrip, LaneAware, Waze, cone zones, other agency platforms).
• Support incident, emergency, and crisis communications in coordination with agency staff and project leadership, including unplanned events, major traffic impacts, or sensitive public issues.
• Serve as a primary point of contact for public and stakeholder inquiries.
• Respond to inquiries in accordance with required response timeframes and escalation protocols.
• Log, track, and document inquiries, responses, and follow-up actions in agency-required systems to ensure accurate, complete, and defensible records.
• Attend, support, and lead (as scoped) community meetings, stakeholder briefings, agency meetings, and public events as requested.
• Engage with and handle media inquiries to provide interviews, quotes, project updates, in coordination with agency communications staff, and as requested.
• Draft and coordinate review of public information materials including:
• Project fliers and mailers
• Traffic advisories and alerts
• Website content and updates
• Media releases (drafting and coordination; agencies handle distribution)
• Develop basic maps, graphics, and visual aids to support public understanding of project impacts.
• Ensure public-facing materials meet accessibility (ADA) and Limited English Proficiency (LEP) requirements where applicable.
• Advise project teams on public-facing risk, messaging, and communication strategies, and provide quality control for public information deliverables to ensure accuracy, consistency, and alignment with project and agency requirements.
• Anticipate potential public concerns and proactively support mitigation efforts.
• Coordinate with agency communications managers/directors and contractor PIMs to ensure consistent messaging and branding.
• Maintain strong, professional relationships with clients, stakeholders, and internal team members.
• Initiate and lead proposal development, scope writing, and interview preparation related to public information and engagement services for Basis Partners.
• Develop and refine tools, templates, and best practices to grow a scalable PIM service offering.
• Lead the development and growth of Basis Partners’ public involvement and engagement service line by engaging and strengthening client and industry relationships.
• Actively attend and engage with industry conferences, seminars, and trade groups to develop Basis Partners’ brand in the public involvement service area.

Benefits

• 401(k) with employer match (Roth and Traditional options)
• Medical, dental, and vision insurance
• Health savings account with employer contributions
• Dependent care flexible spending account
• Disability insurance (short term and long term)
• Company-paid life insurance with buy up provision
• Paid time off
• Parental leave (pregnancy and parental)
• Training and career progression to support and encourage you throughout the different stages of your career goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level