Senior Protection Officer (Part-Time), Reynolda House Museum of American Art

Wake Forest University•Winston Salem, NC

8d•Onsite

About The Position

Provides first line supervision to security staff protecting Reynolda House Museum of American Art from criminal activity, fire, safety hazards, or other dangerous situations. Responsibilities involve dynamic interpersonal interaction with Reynolda House visitors, staff, and vendors during normal museum hours as well as special functions and after hours / weekend events. Demonstrates approachability and confidence, and makes all feel welcome as a reflection of the Reynolda brand.

Requirements

High school diploma or GED required.
Experience in security, law enforcement, or emergency services.
Ability to use a computer for multiple functions.
Ability to multitask.
Ability to successfully complete security training, first aid/CPR training, and other training as assigned by the Director of Security.
Ability to understand policies and make logical decisions.
Ability to detect and resolve problems.
Strong interpersonal and customer service skills.
Possess effective communication skills (oral and written).
Ability to work flexible shifts including evenings, weekends and holidays.

Responsibilities

Maintains knowledge of current policies, procedures to protect the collection, staff, and visitors to Reynolda.
Provides first line supervision for Protection Officers assigned throughout tour of duty; includes ensuring opening and closing procedures are followed; conducts briefings, assigns posts, and directs rotations.
Responds to medical emergencies; administers aid as required.
Actively monitors building access control, surveillance, and alarm systems (fire and intrusion) to ensure the safety / security of the collection, staff, and guests.
Will take action based on observations as required.
Coordinates initial Security Department response in emergencies and evacuations (fire, medical, weather, security, etc.) based on established guidance and policies.
Enforces all museum policies and procedures.
Receives reports of, and responds to, security issues and incidents.
Investigates and completes detailed incident reports on various situations as they arise.
Makes prompt notifications on various situations as required.
Responds appropriately to guest conflicts as the second level of conflict management.
Coordinates with Protection Officers to regulate and control traffic through galleries during regular museum operation and special events.
Coordinates with Protection Officers to protect the collection from unauthorized tampering, handling, defacing, touching or theft.
Assists in the training of new security staff as directed.
Operates fire extinguishers, golf carts, and vehicles.
May perform minor bloodborne pathogens cleanup (in the absence of Facilities).