Senior Property Manager (The Minneapolis 220)

Aeon • Minneapolis, MN

60d • $70,000 - $75,000 • Onsite

About The Position

We are seeking an experienced property management professional with exceptional leadership, business and financial management, planning/problem solving and customer services skills to join our team! The Senior Property Manager is responsible for leading the overall management and maintenance of Aeon's 202-unit scattered site affordable apartment community in Minneapolis, MN, The Minneapolis 220. The Senior Property Manager will ensure that the property is well-maintained, residents are supported, and all aspects of the property run efficiently. This role involves supervising on-site staff, coordinating maintenance and repair activities, managing budgets, and ensuring compliance with safety and affordable housing regulations. The Senior Property Manager acts as the on-site leader, and ensures the building is a maintained, clean, and welcoming place for residents and guests. The Senior Property Manager reports directly to the Portfolio Director.

Requirements

• This critical position requires at least 3+ years of multi-site multifamily experience with a proven track record of facilitating teamwork and performance improvement across multiple properties.
• Must have demonstrated success managing about 200 units and leading, training and developing teams of at least 3 staff persons.
• Candidate must possess proven abilities in high-level financial analysis, property budgeting and reforecasting with superb attention-to-detail and follow-through.
• The successful candidate will demonstrate strong leadership and community-building abilities with staff, residents and community members.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Must be a resourceful problem solver with an attention to details and a seeker of excellence who values results, hard work, customer service, and loyalty to Aeon's mission.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• A valid driver's license, reliable vehicle and vehicle insurance is required.
• Ability to lift up to 10lbs.
• Ability to reach above and below shoulder height.
• Ability to sit and stand for extended periods.
• Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
• Ability to file documents and enter data for extended periods.
• Ability to work in varying external weather conditions.

Nice To Haves

• Tax Credit and/or Section 8 experience is a plus.
• Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is a plus.

Responsibilities

• Lead, motivate, and direct staff
• Support the training, development and ability for on-site staff to be effective in their roles through ongoing training, mentoring and working through performance matters in an effective and timely manner.
• Perform timely and informative annual reviews for each direct report.
• Ensure growth of the team by offering them the opportunity to attend various seminars and classes and actively participate and engage in growth opportunities as well.
• Use delegation skills to effectively manage time.
• Train and verify training of direct reports while holding them accountable to follow Aeon's policies and procedures.
• Act as a mentor for less experienced Site Managers and Assistant Site Managers.
• Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that is able to deliver on Aeon's promises to our residents and community.
• Support the development of annual operating budgets for assigned properties.
• Create monthly financial variance reports.
• Support annual capital expenditure projections to protect and maximize assets.
• Effectively monitor and collect on property receivables.
• Control expenses and optimize property profitability by managing to the annual budget.
• Responsible for the maintenance and upkeep of the physical asset by effectively guiding the maintenance and cleaning team.
• Consistently monitor and follow up on timely and accurate completion of resident and common area work orders.
• Inspect property and take action if hazardous or potential liability situations exist.
• Continually monitor vendor invoices and performance.
• Inspect apartment home turns to verify that units are ready for occupancy.
• Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.
• Meet property occupancy goals as set by the budget/organization.
• Work in partnership with the Marketing Department and marketing/advertising service providers.
• Lead the full leasing process including managing the waitlist process (where applicable), complete showings, accept and process applications and complete all move-in tasks.
• Maintain resident retention by completing lease renewals/recertifications.
• Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
• Prepare for and successfully execute property inspections with monitoring agencies.
• Assist the Compliance team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.
• Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
• Work with other Aeon team members and outside parties to help Aeon residents maintain housing stability and to support them in making a Home.
• Lead and guide customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.
• Ensure quality employee selection, training, performance and assure that all supervised employees comply with the appropriate policies, procedures, and performance expectations.
• Ensure property files and records are maintained according to regulatory requirements and Aeon policies and procedures.

Benefits

• Aeon offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: No Education Listed