Senior Property Manager - Commercial Retail & Medical Office Portfolio

Apta Management Services Pte Ltd•Indianapolis, IN

6d•Hybrid

About The Position

You'll own end-to-end property management operations for our entire portfolio. This means protecting investor capital, delivering predictable NOI, and driving leasing strategy and execution. You'll lead a local and remote team (Assistant Property Manager and Property Accountant) plus a vendor network, while personally handling key in-person operations. This role is ideal for a proactive, tech-savvy operator who thinks like an owner. You work independently, take initiative, and thrive in a growth environment.

Requirements

5+ years commercial property management, retail and medical office experience preferred
Proven budget management, CAM recovery, and vendor contract experience
2+ years team leadership (direct reports or significant vendor oversight)
Working knowledge of lease administration, tenant relations, and compliance
Proficiency with Yardi, Google Workspace, and advanced Excel
Valid driver's license; ability to travel; comfort with after-hours response

Nice To Haves

Bachelor's degree in real estate, finance, business, or related field
CPM, RPA, FMA, or similar certifications
Track record building SOPs and dashboards that improve scalability

Responsibilities

Own day-to-day performance, risk, and service delivery
Translate asset management objectives into property-level execution
Develop annual operating budgets and capital plans
Deliver quarterly owner reporting with accuracy and timeliness
Maintain strong internal controls for A/R, A/P, and reconciliations
Direct collections strategy and approve escalation steps
Oversee month-end/year-end close with Property Accountant and external CPA
Manage CAM reconciliations, budgets, and billing
Maintain property standards for safety, cleanliness, and presentation
Lead tenant relationship management and proactive outreach
Oversee work orders, vendor dispatch, and quality verification
Own emergency preparedness and response planning
Build and maintain a preferred vendor network across multiple states
Lead competitive bidding and contract negotiation
Standard: three comparable bids for material scopes
Implement vendor performance reviews
Execute monthly inspection cadence (documented with photos and action tracking)
Plan and oversee preventive maintenance programs
Manage small capital projects and tenant improvements
Build SOPs, checklists, and templates that standardize performance
Develop KPI dashboards and weekly/monthly rhythms
Optimize Yardi and supporting tools
Set clear expectations, KPIs, and weekly priorities
Conduct regular 1:1s, quarterly reviews, and annual performance evaluations
Review and approve key deliverables (rent rolls, lease abstracts, reconciliations, CAM packages)
Recruit and oversee third-party field support across markets