Senior Property Maintenance Technician

Enclave Companies • Sioux Falls, SD

36d • Onsite

About The Position

The Senior Property Maintenance Technician provides support and expertise to other Service Technicians while assisting in the general maintenance and upkeep of our properties. This individual helps train and develop technicians, while supporting residents through the timely completion of maintenance service requests.

Requirements

• High school diploma or equivalent required; Associate's degree preferred
• Minimum of 5 years of experience in a service technician or related maintenance role
• Strong verbal and written communication skills
• Proficiency with basic computer applications, including Microsoft Outlook, Teams, and AppFolio
• Valid driver's license and access to reliable transportation
• Required Certifications:
• Boiler's License
• EPA Certification
• CAM-T (Certified Apartment Maintenance Technician)
• CPO (Certified Pool Operator) - if applicable to the region

Responsibilities

• Training, Coaching & Team Support
• Serve as a technical expert, providing guidance and assistance to Service Technicians.
• Partner with the Community Manager Float to onboard and train new Service Technicians through hands-on coaching and skill development.
• Float across properties to fill staffing gaps, offer specialized expertise, or support team members with complex tasks.
• Attend and actively participate in Technical Regional Trainings.
• Operational & Regional Support
• Act as the regional subject matter expert, offering operational support to Service Technicians and Community Managers as needed.
• Provide regular updates to the Regional Manager regarding property needs and issues.
• Prepare and distribute Weekly Review Reports detailing regional work order activity.
• Monitor and manage key performance indicators (KPIs), including:
• Work Order Days to Completion (turns, resident, internal)
• Resident Satisfaction Surveys (Move-In, Maintenance)
• Curb Appeal Surveys
• Maintain and oversee the regional on-call program calendar to ensure adequate coverage.
• Prioritize commercial work orders and support Commercial Technicians as needed.
• Project & Maintenance Management
• Support Capital Expenditure (CapEx) projects by coordinating tasks and aligning with the Regional Facilities Manager on scope, budget, and timelines.
• Contribute to the preventative maintenance program through regular inspections and proactive issue resolution.
• Assist with planning and executing unit turnovers, particularly at month-end.
• Help Service Technicians maintain clean, organized shops and mechanical rooms.
• Conduct regular regional tool inventory checks.
• General Responsibilities
• Complete other duties as assigned.
• Ensure shared and personal workspaces are clean and orderly.
• Maintain punctuality and consistent attendance in accordance with company standards.

Benefits

• Competitive pay with ongoing performance review
• Role specific bonus potential and/or commission programs
• 401(k) with company match
• Various supplemental insurance options
• Employee referral program
• Housing allowance program
• Medical, dental & vision plans
• Company-paid life & disability insurance
• Health Savings Accounts (HSA) with employer contribution
• Dependent Care Flexible Spending Accounts (FSA)
• Mental health resources & employee assistance programs
• Paid bereavement & parental leave program
• Paid Time Off (PTO) plans, paid holiday and volunteer programs
• Tuition reimbursement and leadership development opportunities
• Team-building and community engagement opportunities
• Employee recognition programs
• Supportive, values-driven work environment
• Regular team member feedback surveys to drive workplace improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 51-100 employees