Senior Project Manager

Optus, Inc•Jonesboro, AR

1d•Hybrid

About The Position

The Senior Project Manager is a senior individual contributor responsible for leading and delivering complex, high-impact telecommunications projects from initiation through completion. This role is accountable for project execution outcomes: including scope, schedule, budget, quality, and stakeholder satisfaction, but does not have people management responsibilities. The Senior Project Manager works cross-functionally with sales, operations, engineering, vendors, and clients to ensure projects are delivered on time, within budget, and in alignment with defined business requirements. This role operates with a high degree of autonomy and is expected to proactively manage risk, resolve issues, and drive projects to successful completion. For candidates outside of driving distance to our office, this role may be offered as a remote opportunity. We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible. At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence.

Requirements

Bachelor’s degree in Business, Information Technology, Engineering, or related field.
8–12 years of project management experience, including 3–5 years leading large-scale, complex, multi-site projects or programs (e.g., national or enterprise rollouts).
Proven experience managing cross-functional delivery in technical, telecommunications, or similar environments.
Demonstrated ability to lead execution through influence without direct authority over teams.
Strong financial, risk, and stakeholder management skills.
Experience presenting to executive and customer stakeholders, including delivering formal status updates and project reviews.
Excellent written and verbal communication skills.
Ability and willingness to travel to customer sites as required

Responsibilities

Lead the end-to-end execution of complex, multi-site telecommunications projects (e.g., network expansions, infrastructure deployments).
Own project delivery outcomes, including scope, timeline, budget, and quality.
Maintain accountability for successful completion of defined project deliverables and customer requirements.
Lead cross-functional execution through coordination, influence, and structured project management practices.
Build and maintain integrated program plans, milestones, and deliverables across multiple projects and regions. Manages interdependencies between projects and workstreams.
Ensure assigned projects remain aligned to scope, timeline, and budget expectations.
Coordinate project managers and functional teams across the assigned projects.
Define and implement project-level governance and reporting structures to support effective delivery of large-scale, multi-site rollouts
Establish structured communication cadences, reporting formats, and escalation paths to ensure consistent visibility into project status, risks, and decisions, and to maintain alignment with both customer stakeholders and internal leadership within Services.
Prepare and deliver executive project reviews and status updates, including project progress, risks, milestones, and key decisions. Present updates to senior leadership and customer stakeholders as part of formal project reporting cadences.
Develop and manage determined project budgets.
Track program costs and monitor financial performance against approved budgets.
Identify financial risks and propose mitigation strategies.
Maintain a consolidated assigned project risk and issue register.
Identify and manage cross-project risks, dependencies, and constraints. Escalate major risks or issues to leadership when appropriate.
Serve as the primary coordination point between business stakeholders, operational teams, and leadership.
Communicate program progress, risks, and decisions clearly across all levels of the organization.
Ensure strong collaboration across cross-functional teams.
Work with functional leaders to ensure appropriate staffing and resource allocation.
Identify resource gaps and recommend solutions.
Identify opportunities to improve delivery processes, program governance, and operational efficiency.
Capture lessons learned and implement improvements across future programs.