Senior Project Manager

Fiserv • Omaha, NE

1d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Project Manager What does a successful Senior Client Project Manager do at Fiserv? As a successful Senior Project Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization. What you will do: Champion and execute client delivery and service processes to manage client initiatives Champion voice of the customer feedback for end-to-end client satisfaction and engagement Develop strong client relationships and identify opportunities to better support their business objectives Ensure alignment with key organizational partners, including leadership, sales, marketing, operations, finance, legal, and others to ensure aligned business success Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery Understand and evaluate client business requirements, desired business outcomes and implements solutions Lead the compilation of project requirements

Requirements

• Bachelor's degree in business, operations or a related field required.
• 5+ years of experience in business and IT program and project management
• 5+ years of experience in the Financial Services Industry preferred
• Shown success in effectively driving delivery
• Working understanding of business financial practices and accounting
• Strong experience in data-driven management, metrics and reporting

Nice To Haves

• Operational consulting experience
• Solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
• Strong problem-solving skills and ability to build consensus
• Strong communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
• Solid thought leadership and the ability to influence others through collaborative efforts
• An ability to quickly establish credibility and rapport with a broad set of constituencies

Responsibilities

• Champion and execute client delivery and service processes to manage client initiatives
• Champion voice of the customer feedback for end-to-end client satisfaction and engagement
• Develop strong client relationships and identify opportunities to better support their business objectives
• Ensure alignment with key organizational partners, including leadership, sales, marketing, operations, finance, legal, and others to ensure aligned business success
• Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery
• Understand and evaluate client business requirements, desired business outcomes and implements solutions
• Lead the compilation of project requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees