Senior Project Manager

Synchrony Group•West Chester, PA

About The Position

The Senior Project Manager (Sr PM) plans, executes, and finalizes projects according to strict deadlines and within budget. This individual leads the effort to define and communicate project timelines, resources, and budget and oversees quality control throughout the project’s lifecycle. The Sr PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and has comprehensive knowledge of the status and timelines for all tactics associated with a project or campaign. The Sr PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.

Requirements

Bachelor's degree
4 years’ related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)
Experience managing >$1.5m annual brand marketing budgets
Professional behavior and confidence
Ability to manage outcomes to win-win resolution
Ability to present ideas and supporting rationale to internal and external teams in an effective manner
High level of integrity, confidentiality, and accountability
Well-developed professional communication skills, including written and interpersonal
Ability to accurately estimate costs for standard and new project types
Ability to independently develop timelines for standard and new project types without use of a template
Experience managing cross-functional teams
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
Proactive, solution-oriented approach to project management
Highly developed organizational skills and attention to detail and timelines
Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
Capability to adhere to structure while maintaining ability to be flexible, creatively problem-solve, and be decisive
Ability to identify key issues; creatively and strategically overcome challenges or obstacles
Sound analytical thinking, planning, prioritization, and execution skills
Proficiency in Microsoft (MS) Word, Excel, PowerPoint applications
Ability to master various content management systems
Desire to meet professional goals and acquire new skills

Nice To Haves

Agency experience (digital a plus)
Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
History of managing or participation in product launch, product rebranding, and/or product strategy redirection
Experience with electronic project management software
Experience managing or mentoring junior team members

Responsibilities

Maintain an understanding of client business, objectives, and tactics
Coordinate proposal/new business presentation trafficking and deliverables
Participate in development of yearly brand planning proposals with estimates and projected year-long project plans
Cultivate understanding of company project process and procedures and participate in identifying process improvements
Review and contribute to project briefs and initiate project kick-offs
Set and reinforce project expectations of team members and vendors
Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
Create interdependent project plans for multi-part projects and deliverables
Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
Develop internal project status reports and conduct weekly team project review meeting
Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
Regularly maintain ongoing project-related communication with core team, client, and external resources
Mentor and be a resource for Project Coordinators, Project Managers, and new hires
Assist with cross-client resource allocation and planning
Enter and maintain project budgets and billing schedules in company financial system
Evaluate project progress against contracted billing schedules and initiate AR invoice requests
Maintain cost-to-complete estimate report for active projects
Complete internal invoice forecasting on monthly basis and evaluate forecast against actual billing to provide early warning to Account Services of unmet forecasts
Create monthly client accrual reports
Track budgets of active and completed jobs against total yearly client budgets
Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
Work with Account Services to develop Change Orders for out-of-scope work
Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
Perform budget reconciliations at the completion of all projects and use that information to adjust future project estimates
Troubleshoot client financial questions and discrepancies
Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates
Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner
Ensure that all quality control measures (eg, editorial review, graphics review) are completed
Initiate and maintain electronic files for all projects
Ensure that all specifications of projects sold are being met and delivered to meet or exceed client expectations