Senior Project Manager

Backbase•Atlanta, GA

63d

About The Position

As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Requirements

5-8 years of experience
Can demonstrate experience in the financial sector
Can demonstrate experience in startup/scaleup environment
Managed a program
Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools
Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.
Able to create tools and processes around internal and external reporting
Able to support strategy discussions based on reported data
Able to address issues based on data
Ensures effectiveness of the project (productivity/billability for the company)
Able to spot business development opportunities and involve relevant people
Able to design and facilitate client workshops
Able to spot potential issues and minimize the impact through effective management
Able to handle a large transformation program within one customer
Able to work with senior stakeholders to define long-term program strategy
Takes initiative to identify potential resources before liaising with the resourcing team
Trains team members in scrum methodology
Manages multiple teams in a large program or multiple projects
Is comfortable with ambiguity and a rapidly changing environment
Able to influence and drive change
Can identify potential changes as risks before they occur
Able to mitigate the impact of changes and replan accordingly
Able to improve the change process

Nice To Haves

Agile coach experience is beneficial.

Responsibilities

Manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Providing effective coordination and communication among all the project stakeholders.
Support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
Effectively manages project team and resolves issues
Manages risks and issues on the project level and program level.

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