Senior Project Manager

Christian Care Ministry•Melbourne, FL

5h•$101,000 - $146,000•Onsite

About The Position

The Senior Project Manager is responsible for driving projects through the initiative lifecycle with operations business leaders, aligning stakeholders through effective communication across organizational levels. This role leverages project management expertise to manage project schedules, costs, resources, and vendor management to ensure aligned priorities, clear deliverables, and performance accountability. The Sr. Project Manager also mentors project managers and leads within the Project Management Office (PMO), monitoring standards across portfolio initiatives. Successful candidates will be capable of delivering diverse business projects with an emphasis on improving member, provider, and staff experience through technology delivery.

Requirements

Expert at building a project schedule Gantt, including dependencies, resources, milestones, and deliverables.
Proven verbal and written communication expertise, with the ability to manage vendor relations with internal staff and external vendors and organizational partners.
Ability to influence and foster collaborative vendor relationships.
Self-driven with strong organizational skills; capable of thriving in a dynamic environment.
Experience utilizing Project Portfolio Management software.
Accepts new opportunities and challenges with a sense of urgency, energy, and enthusiasm.
Ability to deliver results in an environment that requires a high degree of coordination in a matrix organization.
Ability to effectively work independently and as part of a team.
Ability to quickly learn Christian Care Ministry’s business practices.
Knowledgeable of Agile Software Development Lifecycle (SDLC).
10+ years of project management experience in healthcare operations and technology or a payer-related field is required.
Bachelor’s degree is required.

Nice To Haves

Experience leading cross-functional technology projects supporting Members, Providers, Call Center staff, and Finance staff is strongly preferred.
PMP or PMI-ACP certification is strongly preferred.
Experience leading projects that implement or enhance customer relationship management (CRM) software systems is strongly preferred.

Responsibilities

Communicate clearly and concisely in verbal and written forms to stakeholders at all levels of the organization.
Engage and manage vendor relationships to ensure clear expectations, monitor performance, and address issues promptly.
Lead efficient meetings with a broad group of stakeholders in an organized approach to ensure meeting outcomes are achieved, and follow-up items are tracked through completion.
Drive timely decision making, ensuring accountability with stakeholders based on the responsibility matrix.
Proactively manage risk and define mitigation plans to prevent impacts across service lines.
Effectively utilize discernment to determine when escalation is necessary.
Generate accurate, concise, and timely project status reports in alignment with PMO standards.
Ensure oversight and guidance to Business Analysts defining business requirements while tracking status to meet required deadlines.
Define and manage project resource allocation, monitoring over and under-allocation while working with service line managers to deliver project scope.
Manage and report on project forecast and budget, explaining variances and utilizing earned value analysis.
Tightly manage change control, ensuring that changes are assessed for scope, cost, schedule, and opportunity cost impacts.
Challenge and lead with the end in mind with business leaders to ensure successful outcomes.
Invest in learning and understanding the business implications of projects while utilizing experience to steer projects to meet objectives.
Define and contribute to project management knowledge areas and playbook documentation standards of the Project Management Office (PMO).
Mentor Project Managers to grow and excel within the organization.
Evaluate cross-project interdependencies within the portfolio to determine the schedule and resource work sequence for success.
Participate in portfolio modeling, assessing the implications of changes to projects.
Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs.
All other duties as assigned

Benefits

100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental - two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards
Tuition Reimbursement Program