Senior Project Manager

City of New York•New York, NY

15h•Hybrid

About The Position

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work. Reporting directly to the Project Management Director, the Senior Project Manager will lead, oversee, and ensure the successful delivery and management of projects as per DOF's requirements. This must be done within scope, to a certain quality, and within time and cost constraints. These factors may be clearly defined or may require dynamic change management to deliver business value.

Requirements

A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or,
Education and/or experience which is equivalent to "1" above.

Responsibilities

Participate in the initial review of project proposals or plans to determine a time frame, funding, project approach (agile, waterfall, or hybrid), staffing requirements, and the assignment of available departmental resources to various project phases.
Define project scope, deliverables, milestones, required activities and tasks, when required, using this information to inform you participation in drafting a request, for proposals (RFP) to meet the project's goals.
For all assigned projects, establish a work plan and staffing for project activities, sprints or phases, and arrange for recruitment or assignment of project personnel.
Review/approve the work plan of an external service provider or consultancy contracted to execute the project and serve as the point of contact and coordinator for all required City resources throughout the project's lifecycle.
Conduct risk assessment and mitigation; maintain a risk register and include risk levels in routine project reporting work.
Ensure that each project story or requirement is tied to success criteria which is shared out to QA staff for testing purposes.
Use tools appropriate to the selected project methodology to monitor project activities, document agreements, communicate with project stakeholders, and escalate issues on a timely basis.
Complete skillful turnover with clear project documentation of all projects to Change Management and Operations, to ensure that users are ready, there are no unintended downstream technical impacts, and that Day 1 Support is ready to triage user needs to appropriate teams.
Coordinates multiple ongoing projects of extraordinary technical complexity.
Provides senior-level technical responsibility for extremely complex projects and ongoing software functions, operating systems, data communications systems, on-line applications, mobile applications, programming contingency planning, evaluation and software products, websites, and quality assurance functions.
Manages projects with major undertakings that run in a large environment of distributed processing systems combining numerous types of hardware and software.
Provide leadership and motivation to project team members throughout the project lifecycle and confer with project staff to outline a work plan.
Act as a coach or consultant to colleagues and stakeholders who need assistance and advice regarding project management practices.
Collaborate with colleagues and counterparts in other agencies to benchmark project management performance and make continuous improvements in the standards, procedures, and capabilities for project coordination, reporting, and documentation.