Senior Project Manager

Cook & Boardman Group•San Antonio, TX

12h

About The Position

The Senior Project Manager works closely with sales and detailing to meet customer needs on each active project: participates in problem resolution for jobs by skillfully gathering and analyzing information, developing alternate approaches and working well with small groups. Industry experience will allow Senior Project Manager to handle a large volume of work efficiently and effectively with little help or supervision. Responsible for communication with the customer and managing all logistics involved with order and delivering goods on a timely basis. Essential Functions Receives telephone calls, emails and other correspondence from customers and coordinates response with assigned salesperson assuring reply within 24 hours.Corresponds and follows up with customers by sending final hardware or other schedules for approval. Assures a prompt return and communicates changes and progress of schedule.Contacts customer before each jobsite delivery to assure proper scheduling of delivery and assures all logistics regarding delivery commitments are fulfilled. Coordinate meetings according to the customer’s schedule and requirements and update salesperson with summary of meetings.Proactively anticipates customer needs and actively and periodically solicits feedback on Cook and Boardman performance. Participates in developing solutions for customers and salesperson with technical issues involving hardware and door products.Monitors production schedulesKeeps project files orderly and efficiently.Manages any project changes, revisions, revised purchase orders and changes order documents and Comsense files to show revisions.Attend all sales meetings to provide information or input for any customer services issues, as well as typing up written notes from the meeting for all project managersMentor less experienced project managers to learn about the D&H industry, Comsense applications, etc. about project management best practicesHelp interview and train new project managersConduct a monthly project managers meeting with all project managers from all teamsPotentially take large low margin projects the branch has closed and project managers those jobsAll other duties as assigned

Requirements

5-10 years of experience with the industry, required
Proven project management experience and high technical understanding of products
Excellent written and verbal communication skills and problem solving skills
Proficient in Microsoft Products, including but not limited to Excel, Word, and Outlook
Functional and working knowledge of computers
Must pass pre-employment background check and drug screen

Nice To Haves

Some experience with construction / project management or sales in commercial building materials
Ability to read and understand construction documents
Effective time management and organizational skills
Effective communication skills both verbal and in writing, good mathematical skills
Understanding of basic construction skills
Professional and polished in both appearance and speech

Responsibilities

Receives telephone calls, emails and other correspondence from customers and coordinates response with assigned salesperson assuring reply within 24 hours.
Corresponds and follows up with customers by sending final hardware or other schedules for approval.
Assures a prompt return and communicates changes and progress of schedule.
Contacts customer before each jobsite delivery to assure proper scheduling of delivery and assures all logistics regarding delivery commitments are fulfilled.
Coordinate meetings according to the customer’s schedule and requirements and update salesperson with summary of meetings.
Proactively anticipates customer needs and actively and periodically solicits feedback on Cook and Boardman performance.
Participates in developing solutions for customers and salesperson with technical issues involving hardware and door products.
Monitors production schedules
Keeps project files orderly and efficiently.
Manages any project changes, revisions, revised purchase orders and changes order documents and Comsense files to show revisions.
Attend all sales meetings to provide information or input for any customer services issues, as well as typing up written notes from the meeting for all project managers
Mentor less experienced project managers to learn about the D&H industry, Comsense applications, etc. about project management best practices
Help interview and train new project managers
Conduct a monthly project managers meeting with all project managers from all teams
Potentially take large low margin projects the branch has closed and project managers those jobs
All other duties as assigned