Senior Project Manager - Strategic Planning & Implementation

Cook County•Chicago, IL

2d•Onsite

About The Position

The Senior Project Manager assumes primary responsibility for the successful implementation and management of projects for Cook County Health (CCH), with particular emphasis for leading and facilitating clinical and operational redesign initiatives to improve or maintain quality of care, patient experience, and clinical operational efficiency. Leverages staff expertise to develop and deliver the interoperable schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics from concept through completion of the project. Coordinates the efforts of team members and third-party contractors and/or consultants to deliver projects on time meeting budget requirements. Oversees multiple projects within the organization. Plans change management tasks required for the business to accept, adapt and support initiatives including effective communication, adequate training and documentation. Projects may include evaluation of CCH’s internal processes to continuously identify improvement and transformation opportunities. The Senior Project Manager will focus on projects required to implement the Chief Executive Officer’s vision and build the critical business capabilities for CCH.

Requirements

Graduation from an accredited college or university with a Bachelor’s degree is required (Must provide official transcript at the time of interview)
Five (5) years’ full-time paid work experience in healthcare administration or project management is required
One (1) year of full-time paid work experience utilizing MS Project or a comparable tool is required is required
Minimum of (2) years of healthcare experience facilitating clinical quality improvement initiatives in a teaching hospital is required
Lean Six Sigma Training or Certification is required

Nice To Haves

Master’s degree in Business Administration or Public Policy or equivalent degree is preferred (Must provide official transcript at the time of interview)
One (1) year of experience working in Medicaid, Medicare, or Medicaid Managed Care is preferred
Coursework in healthcare administration or medical office management is preferred
Knowledge and experience with Joint Commission requirements is preferred
Certified as a Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) is preferred
Certification in healthcare quality and/or patient safety is preferred
Finance experience is preferred
Prior experience driving change in a complex organization is preferred

Responsibilities

Manages complex projects, creates project plans, schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics from concept through completion of the project.
Implements risk management plans which include identification, impact analysis, resolution and tracking activities along with proper documentation and communication.
Effectively communicates with sponsors, stakeholders, and the project team.
Leads and manages multiple project teams involved with improving processes for CCH, with an emphasis on clinical process improvement
Collaborates with medical and nursing leadership and works closely with leaders in Finance to implement plans for clinical care redesign.
Establishes/embeds best clinical and operational practices in collaborations with clinical and operational teams.
Works with hospital-based services to identify and implement high functioning, role-based workflows.
Fosters a culture of continuous improvement and patient-centered care with clinic leadership through the provision of training in the use of data and other skills associated with process improvement.
Teaches and helps assigned clinic staff to use the Plan, Do, Study and Act (PDSA) process (or similar quality improvement model) to focus on overall practice transformation and stronger clinical management.
Using standard dashboards, tracks the progress of hospital-based services in achieving performance target(s). Reviews performance data and trends with managers and identifies activities needed to support achieving pre-defined goals, maintaining and communicating the dashboard for the hospital-based services.
Ensures programs are implemented consistent with their designs and support staff and leadership in their effective implementation of programs.
Manages day-to-day operational aspects of each project and ensures project documentation is accurate and complete.
Plans change management tasks required to accept, adapt and support the initiative including effective communication, adequate training and documentation.
Incorporates best practices, internal policies, security and regulatory policies into the project as needed.
Understands and prepares process capacity, capability and gap analysis summaries.
May perform other work related to the project as assigned, including delivering information presentations as needed.