Senior Project Manager, Quality Hub & Coaching for NWO Clinics - 500213

University of Toledo • Toledo, OH

1d

About The Position

This position will direct quality improvement (QI) activities for multiple Primary Care Physician (PCP) clinics across Northwest Ohio. Each site presents unique clinical and operational needs, requiring tailored interventions and collaboration with interdisciplinary teams to implement sustainable change. The role contributes to system-wide quality improvement and Medicaid value-based care strategies by improving clinical outcomes and supporting performance measurement. This position will facilitate the development and engagement of interdisciplinary teams in improvement using a structured data-driven improvement methodology. The “Coach” will be responsible for providing education to the teams in the use of project management and process improvement tools and techniques in an effort to promote a culture of continuous learning and improvement. More specifically, this position will help teams plan and run effective meetings, use data to assess their work, plan and test change ideas, gather and track data to monitor the effectiveness of change, and develop communication plans for sharing information on improvement efforts. This position is also responsible for transferring skills to the teams so they can continue to improve their work and sustain improvements in the long term without coaching support. In addition, the Coach must be able to manage group dynamics and maintain open communication with stakeholders regarding team progress and barriers.

Requirements

• Master’s degree (Business Administration, Economics, Health Care Administration, Public Health, Industrial Engineering or health related field) required.
• The Project Management Professional (PMP) - certification awarded by the Project Management Institute (PMI) required.
• Two (2) years of progressive experience facilitating interdisciplinary improvement teams in a healthcare setting.
• Must demonstrate ability to work in diverse teams representing various disciplines, including representatives from front line staff to senior management.
• Must demonstrate strong communication and active listening skills.
• Must be skilled at facilitating a group process, building teams and transferring knowledge and skills.
• Must have a flexible schedule and reliable transportation in order to travel to sites and attend meetings at partner sites and in Columbus, OH.
• Experience in advanced computer software, Excel, Word, PowerPoint etc. is required.

Nice To Haves

• Clinical experience and/or knowledge of health care systems is preferred.
• Experience in applying quality improvement processes and tools is preferred.
• Experience collecting and displaying improvement data to drive decision making and prioritizing is preferred.
• Experience working on state or federal grants is preferred.
• Excellent verbal, written communication and interpersonal skills are essential to this position.
• Must have the ability to work well with staff of all levels.

Responsibilities

• Direct quality improvement (QI) activities for multiple Primary Care Physician (PCP) clinics across Northwest Ohio.
• Facilitate the development and engagement of interdisciplinary teams in improvement using a structured data-driven improvement methodology.
• Provide education to the teams in the use of project management and process improvement tools and techniques in an effort to promote a culture of continuous learning and improvement.
• Help teams plan and run effective meetings, use data to assess their work, plan and test change ideas, gather and track data to monitor the effectiveness of change, and develop communication plans for sharing information on improvement efforts.
• Transfer skills to the teams so they can continue to improve their work and sustain improvements in the long term without coaching support.
• Manage group dynamics and maintain open communication with stakeholders regarding team progress and barriers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level