Senior Project Manager (Professional Services)

BlackLine Systems•New York, NY

34d•Hybrid

About The Position

The Senior Project Manager is responsible for leading our most strategic and complex customer implementations. In this role, you'll be accountable for the successful delivery of the project, ensuring it is delivered on-time and within scope and budget. The role is responsible for managing the relationship with the customer and partner teams throughout the engagement, acting as the main point-of-contact between customer/partner and BlackLine teams. You will not just manage tasks; you will orchestrate the entire project lifecycle, from initial planning, project kick-off, UAT to final delivery. This position involves assessing situations, managing project resources and budgets and problem-solving when issues arise.

Requirements

Bachelor's degree in business, technology or related fields.
7+ years of project management experience in SaaS, enterprise software or technology consulting or services.
Proven experience to balance multiple projects at any given time and stay on top of all details
Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels
Ability to influence stakeholders and drive projects forward from inception to go-live.
Demonstrated successful completion of complex enterprise-level client implementation projects
Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.
Strong working knowledge of Microsoft Office and related project management tools
A go-getter with a customer-oriented approach.
Excellent communication skills, strong organizational skills and attention to detail
Sharp business acumen.
Problem-solving aptitude.
Strong organizational skills including attention to detail and multi-tasking skills
Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objectives
Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities

Nice To Haves

Experience in Consulting Services, Client Services and/or Professional Services environment.
Domain experience with Invoice-to-Cash, Collections Management, eInvoicing and Payments
PMP certification

Responsibilities

Manage multiple customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine.
Create plans for implementation projects complete with budgetary information, scheduling, and resource needs.
Coordinate consultants and engineers to ensure successful project delivery.
Outline project success criteria and communicate them to all stakeholders. Drive project towards desired outcomes
Provide status reporting across leadership regarding project milestones, objectives, dependencies, risks and issues.
Track and report project financials against estimate; escalate and resolve financial issues as they arise.
Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards.
Identify, manage and mitigate project risk
Act as the escalation point, when issues arise with the customer or partner on engagements and help manage issues to resolution
Reinforce leading implementation practices, templates, policies, and tools to ensure successful project delivery.
Track deliverables using appropriate tools.
Maintain project data within professional services management tool and associated systems, ensure updated and accurate for cross-org visibility
Identify ways to upsell or cross-sell to increase revenue and build brand awareness.
Coordinate and lead customer meetings involving all stakeholders (kickoff, weekly status, escalation, steer committee
Complete other projects duties as assigned.