Senior Project Manager – PMO/Transformation Office

Gen 2 Careers•New York, NY

1d•$110,000 - $143,000•Hybrid

About The Position

Senior Project Manager – PMO/Transformation Office - US Who is Gen II? Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people, process, and technology. Gen II has more than $1 trillion in private fund capital assets under administration. With 13 offices and more than 1,700 employees in the U.S., Canada, the UK, and Europe, we’re looking for do-ers, problem-solvers, and entrepreneurs like you who want to make an impact in our industry, grow with us, and create a community where everyone thrives. Careers mean more at Gen II – more opportunity, more innovation, and more ideas! You’ll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. You’ll also receive training which will advance your skill set, both technically and personally allowing you to achieve your career aspirations with us. Be part of our community that recognizes achievements, promotes from within, and receive meaningful benefits which focus on your physical, mental and financial well-being. www.gen2fund.com What’s the role? The Client Facing Project Manager serves as the primary liaison between Gen II Fund Services and our clients for complex project initiatives and transformation efforts. This role combines traditional project management expertise with client relationship management, focusing on delivering client-specific solutions, technology enablement projects, and data remediation efforts. You'll be the trusted point of contact who ensures seamless project execution while maintaining strong client relationships and managing expectations throughout the project lifecycle.

Requirements

Minimum 7-10 years of project management experience with at least 3 years in client-facing roles
Proven track record managing complex technology and data projects in financial services
Strong risk management skills with ability to anticipate and mitigate project risks
Experience with change management and user adoption strategies
Exceptional client relationship management skills with experience managing C-level stakeholders
Strong presentation and communication skills for both technical and non-technical audiences
Experience leading cross-functional teams and managing competing priorities
Demonstrated ability to influence without authority and build consensus across diverse stakeholder groups
Must demonstrate exceptional emotional intelligence and ability to manage difficult client situations
Bachelor's degree in Business, Finance, IT, or related field
PMP certification strongly preferred
Experience with financial data management, reconciliation processes, and data quality frameworks.

Nice To Haves

Experience with global fund administration or asset management operations preferred
Strong background in data remediation, system implementations, and process improvement initiatives, preferred
Additional certifications in Agile, Change Management, or Data Management a plus
Ability to assess technical feasibility and provide realistic timelines for complex data projects

Responsibilities

Serve as the primary client point of contact for all project-related communications and escalations
Conduct regular client meetings, status updates, and steering committee presentations
Manage client expectations through clear communication of project scope, timelines, and deliverables
Build and maintain strong relationships with client stakeholders at all levels
Facilitate client requirement gathering sessions and translate business needs into actionable project plans
Lead end-to-end management of client-specific projects including technology enablement and data remediation initiatives
Develop comprehensive project plans with clear milestones, dependencies, and resource allocations
Coordinate cross-functional teams including IT, Operations, Data Management, and Business Units
Monitor project progress and proactively address risks, issues, and scope changes
Ensure projects are delivered on time, within budget, and meet quality standards as set forth by the PMO
Oversee complex data remediation projects ensuring data integrity and compliance requirements
Manage technology enablement initiatives that enhance client service delivery capabilities
Collaborate with technical teams to implement system enhancements and integrations
Ensure proper testing, validation, and documentation of all technical deliverables
Provide comprehensive project reporting to clients, internal leadership, and executive stakeholders
Manage vendor relationships and third-party integrations as required for project success
Interface with Business Unit Leaders and Finance teams for ROI analysis and cost management
Escalate critical issues appropriately while maintaining client confidence