Senior Project Manager, Implementation

Zeta Global

About The Position

Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement. The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance. The Project Manager (PM) is responsible for leading the end-to-end delivery of client-facing projects, ensuring execution against scope, schedule, budget, and quality expectations. The PM establishes project governance, drives cross-functional planning and coordination, and manages stakeholder communication and risk. As the primary day-to-day owner of delivery, the PM ensures timely decision-making, clear accountability, and successful project outcomes from initiation through closeout.

Responsibilities

Deliver assigned projects (implementation and one-time engagements) by developing comprehensive project plans that define objectives, timelines, budgets, and resource requirements to deliver the contracted scope.
Coordinate project activities, ensuring adherence to project milestones and deliverables.
Monitor and track progress, identifying and addressing any issues or risks that may impact project success.
Manage project forecasting and resource planning throughout the project lifecycle.
Clearly identify resource demand based on detailed project plans.
Lead recurring status reviews and stakeholder communications, escalating risks, decisions, and dependencies as required.
Develop and maintain project documentation and reporting (e.g., plans, RAID logs, status reports), providing clear visibility to internal and client stakeholders.
Define and lead cross-functional project teams (e.g., Technical Services, Production Services, Strategy, Client Success, Global Support and Sales), assigning tasks and responsibilities based on a defined RACI matrix.
Define work packages and assignments aligned to contracted scope, ensuring adherence to budget, quality standards, and schedule.
Foster a culture of accountability and continuous improvement across the delivery team.
Identify and engage project stakeholders, establishing clear communication channels and managing expectations.
Identify and assess project risks, developing mitigation strategies and contingency plans.
Proactively manage changes to project scope, timelines, and resources, ensuring proper documentation and communication.
Monitor and control project budgets, identify cost-saving opportunities, and implement appropriate measures.
Collaborate with the Program Director, Portfolio Program Manager (as applicable), and resource owners to ensure appropriately skilled and experienced resources are assigned to the project.
Support Sales by coordinating estimates and validations, assessing implementation risks, and reviewing statements of work for completeness and feasibility.
Ensure deliverables meet defined quality standards and client requirements, coordinating reviews and approvals as needed.
Ensure delivery of the contracted scope and align with the project team on roles, responsibilities, and success criteria.