Senior Project Manager- Environment Testing

Eurofins•Lancaster, PA

4h•$60,000 - $65,000

About The Position

Position Summary: The Senior Project Manager is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The Senior Project Manager role fosters and develops client relationships in support of the laboratory mission.

Requirements

Bachelor’s Degree (four years of client-relationship/client service experience in a related setting may substitute for a degree)
Previous Customer Service experience in the Environmental industry, 2+ years preferred
Computer skills- proficiency with Word, Outlook, Excel
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
Authorization to work in the United States indefinitely without restriction or sponsorship

Nice To Haves

2-4+ years of customer service experience in an Environmental Science field
Previous project management experience, preferably in lab testing or a related field
Some prior science or lab experience
Great attention to detail
Professional communication skills
Strong computer skills

Responsibilities

Project set-up
Project review in LIMS
Sets up project
Adds any project notes (special reporting and invoicing instructions, etc.)
Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)
Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)
Sets up client for MyEDL
Manages purchase orders, task orders, contracts, and change order requests
Verifies that lab compound lists and limits meet project requirements for new projects not quoted
Adds any project specific limits/lists to LIMS
Deliverable assignment and delivery route
For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
Communicates project details to operations
Initiates project kick off call with client and pertinent staff, if needed
Engages workshare labs, service centers, and non-Eurofins Environment Testing America locations as needed for new projects not quoted
Works with operations to ensure adequate capacity for incoming work (forecasting)
Provides updates to operations on upcoming work
Familiarity with state and national program requirements as it pertains to work mix
Create bottle orders
Schedules courier or field sampler, if needed
Verifies that lab certification meets project requirements
Verifies that lab compound lists and limits meet project requirements
For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
Sample Receipt
Communicates any issues to clients for duration of project
Manages incoming work for Rush and short holds
Reviews log-in
Resolves log-in issues with client
Informs client of any log-in discrepancies
Sends client sample receipt confirmation
Reviews draft invoice
Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
Reporting
Client specific report requirements
Reviews job list daily and manages due dates
Communicates any expected delays to clients before the job due date
Confirms correct report format and EDD format is used
Creates and issues final report by client due date
Issues final data packages
State reporting forms and submission
DMR forms
EDD checkers
Data upload
Invoicing
Sets up delivery route
Reviews final invoice before issuing to client
Generates credit/debit memos as needed
Submits credit/debit memos for approval
Submits approved credit/debit memos to client, if needed
Submits revised invoices
Initiates follow up calls to confirm correct invoicing
Works with collections on A/R follow up
Client set-up
Takes new quote requests from clients
Reviews client contract requirements
Reviews purchase orders
Submits purchase orders for approval and returns approved orders to client
Follows up on client terms and credit limit
Account Maintenance
Follow up calls and visits with clients
Submits client complaints and participates in corrective action/follow-up as needed
Communicates client issues/complaints to sales
Follows up on client requests
Provides technical support as needed
Uses company resources to follow up on client requests
Familiarity with company capabilities and key contacts
Forward opportunities and leads to sales
Quotes & Proposals
Initiates project QAPP review with operations, QA, and subcontract labs as needed
Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
Quote generation and approvals
Reviews client quote requests for capabilities, certifications, scope
Confirms client contracts (if applicable) and pricing
Determines lab placement for the work
Confirms that lab certification meets project requirements
Confirms that lab compound lists and limits meet project requirements
Creates quotes
Submits quotes for approval
Sends quotes to client
Provides QAPP / SOW information to the client as needed
Updates status in LIMS
Account maintenance
Supports the follow up of quotes/bids for tracking purposes
Additional duties as assigned
Role is full time first shift, M-F 8am-5pm, with additional hours as needed.