Senior Project Manager, Development Communications and Engagement

BMC Software•Arlington, MA

1d•$77,000 - $112,000

About The Position

POSITION SUMMARY: Reporting to the Senior Director of Communications and Donor Engagement, the Senior Project Manager, Development Communications and Engagement is a key member of the Development Communications and Donor Engagement team. The Senior Project Manager will guide the in-house creative team and internal stakeholders toward completion of project deliverables for multi-channel campaigns and new initiatives by building project schedules, managing dependencies, and coordinating with different teams to ensure deadlines are met, approvals are gathered, process is followed, and high-quality creative is delivered. The Senior Project Manager will operate in a cross-functional manner and play a crucial role in enhancing the team’s overall performance and productivity by leading the design, documentation and optimization of process workflows, resource guides, file organization, and supportive data and analytics The Senior Project Manager will also support and lead special projects, campaigns, and reports. Position: Senior Project Manager, Development Communications and Engagement Department: Communications and Stewardship Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Create project plans for multi-channel campaigns, branded event content, new initiatives, and cross-departmental communication-led projects and oversee production timelines, assign roles, identify dependencies, surface and solve for risks that impact the project, and ensure high-quality, on-time deliverables Manage donor communications and engagement request submissions, assigning project leads, triaging requests based on priority and/or complexity Develop, maintain, and optimize production workflows, content pipelines, and approval processes to improve efficiency and consistency. Establish and facilitate key meetings to support efficient, collaborative work, identify content needs, assign tasks, and clearly direct next steps Manage client relationships, provide status updates, secure approvals, and negotiate timelines and deliverable expectations with stakeholders based on capacity, complexity, and resource availability Manage external vendors as needed, which may include securing competitive bids, conveying technical specifications, reviewing proofs and rough cuts, and more Spearhead the creation of recap reports that help identify successes and opportunities for the team Manage and optimize the use of project management tools (e.g., Asana, Smartsheets, Jira, etc), content management systems, and creative production platforms; support adoption of tools and processes through training, documentation, and reinforcement of best practices. Continuously review and improve operational processes and identify technical supports to enhance efficiency and effectiveness Effectively use data and analytics to report out and identify key themes and learnings that can improve results and department processes Support department leadership with special projects (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s in communications, marketing or related field and 8-10 years of relevant marketing or communications experience, which must include experience in strategic project management within a communications or marketing group; or equivalent combination of education and experience PREFERRED EDUCATION AND EXPERIENCE: Advertising or healthcare Development experience Nonprofit or creative project management/production experience Experience in cross-functional stakeholder management including establishing and management of processes CERTIFICATES, LICENSES, REGISTRATIONS PREFERRED: Project Management certificate KNOWLEDGE, SKILLS & ABILITIES (KSAs): Mastery of PM tools (i.e. Asana, Sharepoint, Monday.com or similar, etc) Strong collaboration, organization, problem-solving, communication, and time management skills Ability to support multiple projects for multiple stakeholders while effectively managing conflicting priorities and fostering collaboration and alignment among creative, strategic, and leadership partners. Strong understanding of content and creative production workflows (writing, design, multimedia, digital publishing). Skilled in process optimization and building scalable, repeatable production systems. Ability to create and monitor business key performance indicators High attention to detail with a strong quality assurance focus. Compensation Range: $77,000.00- $112,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Requirements

Bachelor’s in communications, marketing or related field and 8-10 years of relevant marketing or communications experience, which must include experience in strategic project management within a communications or marketing group; or equivalent combination of education and experience
Mastery of PM tools (i.e. Asana, Sharepoint, Monday.com or similar, etc)
Strong collaboration, organization, problem-solving, communication, and time management skills
Ability to support multiple projects for multiple stakeholders while effectively managing conflicting priorities and fostering collaboration and alignment among creative, strategic, and leadership partners.
Strong understanding of content and creative production workflows (writing, design, multimedia, digital publishing).
Skilled in process optimization and building scalable, repeatable production systems.
Ability to create and monitor business key performance indicators
High attention to detail with a strong quality assurance focus.

Nice To Haves

Advertising or healthcare
Development experience
Nonprofit or creative project management/production experience
Experience in cross-functional stakeholder management including establishing and management of processes
Project Management certificate

Responsibilities

Create project plans for multi-channel campaigns, branded event content, new initiatives, and cross-departmental communication-led projects and oversee production timelines, assign roles, identify dependencies, surface and solve for risks that impact the project, and ensure high-quality, on-time deliverables
Manage donor communications and engagement request submissions, assigning project leads, triaging requests based on priority and/or complexity
Develop, maintain, and optimize production workflows, content pipelines, and approval processes to improve efficiency and consistency.
Establish and facilitate key meetings to support efficient, collaborative work, identify content needs, assign tasks, and clearly direct next steps
Manage client relationships, provide status updates, secure approvals, and negotiate timelines and deliverable expectations with stakeholders based on capacity, complexity, and resource availability
Manage external vendors as needed, which may include securing competitive bids, conveying technical specifications, reviewing proofs and rough cuts, and more
Spearhead the creation of recap reports that help identify successes and opportunities for the team
Manage and optimize the use of project management tools (e.g., Asana, Smartsheets, Jira, etc), content management systems, and creative production platforms; support adoption of tools and processes through training, documentation, and reinforcement of best practices.
Continuously review and improve operational processes and identify technical supports to enhance efficiency and effectiveness
Effectively use data and analytics to report out and identify key themes and learnings that can improve results and department processes
Support department leadership with special projects