Senior Project Manager (Customer Success) - Remote
About The Position
We’re in growth mode and looking for an experienced Senior Project Manager for Customer Success to deliver our payment solutions to customers. This high-impact role will work directly with customer executives and their teams, and have significant interaction with software partners, Sales, Product, and Engineering teams. This position reports to the Senior Manager of Project Management. What you’ll do As a Senior Project Manager, you’ll be responsible for managing our customer implementations from start to finish. To do this, you’ll work closely with Sales execs, Sales Engineers, Launch Account Managers, Implementation specialists, Product Managers, and Developers to ensure our customer implementations are smooth and on-time for both the internal teams, and our customers. This position requires someone who is a great communicator and comfortable with managing internal and external customers through the project process.
Requirements
- 7+ years of Project Management or Customer Implementation experience
- Excellent analytical and problem-solving skills
- Very strong verbal and written organizational, presentation and communication skills
- Unfazed by juggling multiple projects, scope changes and tight deadlines
- Familiarity with the following: JIRA, Asana, Wrike or other project management tools
- Confluence Wiki
- Agile and Waterfall project methodologies
- Scrum
- Excel or Google Sheets
- Independent and self-motivated
Nice To Haves
- Beneficial if you have previous experience working remotely
Responsibilities
- Developing and executing large complex projects from start to finish
- Tenacity and empathy in dealing with people and projects
- Communicating in a way that is clear and motivates teams to perform their best
- Effectively translate requirements, timelines, risks and escalations between Engineers, Sales teams, and Customers
- Be the hub of communication
- Managing the team in meeting implementation goals on time
- Leading external and internal stakeholder meetings
- Identifying external or internal risks, and driving mitigation plans to project completion
- Coordinating and driving issue escalation and resolution
- Adjusting the plan due to changes in scope and/or schedule
- Being an expert at anticipation
Benefits
- Base salary per year (paid semi-monthly)
- Fast- paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave, jury duty, bereavement
- 401k plan
- Flexible Time Off (our team members typically take off ~3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
- 2x / year in-person team meet-ups (2-3 days, company paid)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
