Senior Customer Success Manager (Remote from Virginia)

Jobgether

8d • Remote

About The Position

In this role, you will lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients. You will collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders. Your insights and account strategies will directly impact customer satisfaction, growth, and long-term partnership outcomes. This position offers the opportunity to influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment. Ideal candidates thrive in client-facing roles, possess strong analytical skills, and enjoy driving meaningful impact through relationship management and operational excellence.

Requirements

• 6+ years of relevant client-facing experience, ideally in fast-growth startups, consulting, investment banking, or private equity.
• Strong relationship-building skills, maintaining composure under pressure and celebrating customer successes.
• Data-savvy with the ability to analyze complex datasets and translate insights into actionable recommendations.
• Self-motivated, proactive, and able to thrive in a fast-paced, high-responsibility environment.
• Proven track record of delivering measurable business impact and achieving results in top-tier organizations.
• Strong analytical skills and curiosity, with the ability to synthesize data and provide insights for strategic decision-making.

Responsibilities

• Own a portfolio of strategic SMB accounts, developing and executing comprehensive account strategies for long-term success.
• Proactively identify and mitigate risks, coordinating with internal stakeholders to address issues and maintain customer satisfaction.
• Build and nurture relationships with senior customer stakeholders, understanding their business objectives and defining success plans.
• Serve as the voice of the customer by providing actionable product and operational feedback to internal teams.
• Coordinate cross-functional teams to ensure timely completion of customer requests and successful delivery of platform features.
• Drive adoption of product features to improve customer experience, retention, and engagement.

Benefits

• Competitive salary and performance-based rewards.
• Stock grant opportunities based on role and location.
• Remote work flexibility, with optional coworking space access.
• Scalable benefits and perks tailored to your location and employment status.
• Inclusive and diverse workplace committed to equal opportunity and accommodations for all employees.
• Opportunities for professional growth and development in a fast-scaling, high-impact environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees